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Swissotel Sydney

★★★★★·9.1/ 10Excellent
SSwissôtel Hotels & Resorts·ALL - Accor Live Limitless·Hotels
1999 opened · 2022 renovated· 369 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 69 facilities +
Review
Official

Join us here at Swissôtel Sydney and step into a world of luxury in the heart of Sydney's CBD, perfectly located for easy access to a range of world class shopping and tourist attractions. We look forward to welcoming you, please email ha5d0-re@accor. com' Matthew Talbot, General Manager. From the heart of Sydney, enjoy a fresh world of vitality and inspiration. Our 369 airy, uncluttered rooms and suites boast intuitive modern design, premium comforts and city views.

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Guest scores & sentiment

From 565 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime CBD location, spacious rooms, and helpful staff. Main complaints involve frequent elevator breakdowns causing long waits, dated room furnishings, chaotic breakfast queues, and high valet parking fees.

Dimension scores · cross-source

Location9.6
Surroundings9.4
Cleanliness9.1
Service8.8
Rooms8.7
Facilities8.6
Value8.5
PraisedExcellent location · Friendly staff · Spacious and clean rooms · Good water pressure
ComplaintsLong elevator waits · Noise issues · Aging or faulty facilities · Slow breakfast service

KEYIdeal for travelers prioritizing location and comfort. Avoid peak hours for elevators; those expecting modern amenities should note potential wear.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what nearby conveniences are there?
Located in the heart of Sydney CBD, it is steps away from Pitt St Mall and iconic landmarks like the Opera House. The prime location scores 9.6/10 for convenience.
roomWhat are the room conditions? Are they spacious and comfortable?
Rooms are generally spacious, clean, and comfortable (score 8.7/10). Guests praise the shower pressure and bedding, though some note dated furnishings.
diningHow is the breakfast experience? What dining options are available?
Breakfast quality is good but queues can be long during peak hours. Dining includes Ten Stories Restaurant for modern Australian cuisine and Arches on Market bar.
facilityWhat fitness and leisure facilities does the hotel offer?
Facilities include an outdoor swimming pool, fitness center (surcharge), day spa, and massage services. The overall facility score is 8.6/10.
serviceHow is the staff attitude and professionalism?
Staff are highly praised for being friendly and professional, with a service score of 8.8/10. The front desk operates 24/7.
pros_consWhat are the main pros and cons of staying here?
Pros: Prime CBD location, spacious clean rooms, friendly staff. Cons: Frequent elevator breakdowns, dated facilities, expensive valet parking, and crowded breakfast area.
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