Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-22

Guests highly praise staff service, room cleanliness, and SPA facilities. Main complaints involve breakfast quality vs. price, inconsistent facility maintenance (pool water, sauna), and management oversights like unannounced shared balconies and low cleaning frequency.

Dimension scores · cross-source

Location9.2

Service9.1

Cleanliness9.1

Rooms9.0

Facilities8.8

Surroundings8.8

Value8.5

Wi-Fi7.3

＋ PraisedFriendly staff · Comfortable rooms · Delicious food · Good SPA facilities

－ ComplaintsPoor breakfast quality · Inconsistent cleaning · No elevator/gym · Privacy issues

KEYSuitable for those valuing service and relaxation. Manage food expectations, confirm balcony privacy/cleaning, and check SPA hours.

No checkout or paid ranking here — commission never drives content.

Book on FlyerTrip →

R

Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Triple Room

2 × Twin bed / 1 × Sofa bed / 1 × Sofa bed / 1 × Queen bed20 ㎡up to 3

Featuring a balcony and a seating area with flat-screen cable TV, this room is decorated with classic wooden furniture. It includes a mini-bar and free Wi-Fi access.

Rates / book on FlyerTrip →

Double or Twin Room

2 × Twin bed / 1 × Queen bed18 ㎡up to 3

Featuring a balcony and a seating area with flat-screen cable TV, this room is decorated with classic wooden furniture. It includes a mini-bar and free Wi-Fi access.

Rates / book on FlyerTrip →

Double or Twin Room with Spa Access

2 × Twin bed / 1 × Double bed16 ㎡up to 2

This twin/double room has a balcony, cable TV and air conditioning. Please note that room rate includes: - 1 partial aroma-massages per person per stay - free usage of sauna, steam bath, indoor and outdoor pool - free entrance to the Ethnographic museum and various workshops in the Zlatograd´s Ethnographic Area Complex

Rates / book on FlyerTrip →

F

Facilities · 77

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsFax/photocopyingFacilities for disabled guestsHot tub/JacuzziCar hireSaunaMassage servicesParkingTerracePrivate check-in/check-outShuttle service (additional charge)Heated poolEvening entertainmentShallow endSpa/wellness center servicesSteam roomBeauty ServicesHammamStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasCCTV outside propertyAccess to health care professionalsScreens / Barriers between staff and guests for safety24-hour securityDelivered food - securely coveredSecurity alarmBroadcast Live sport eventsInternet accessFishing nearbyExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availablePool sun loungersReception hallSecured parkingSelf parking (surcharge)Bicycle-friendly propertyShopping on siteArt gallery on siteSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Access to nearby outdoor poolAccess to nearby indoor poolAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureHealth or beauty spa nearbyHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantNon-smoking throughout