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Swan Hotel

★★★·8.3/ 10Recommended
·Hotels
📍Kakamega - Kitale Road, Webuye, Bungoma County · Webuye ↗
Meeting roomsFree breakfast24-hour front deskLuggage storageTerraceFree WiFiAll 15 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the excellent Cotswold location, friendly staff, and spacious, clean rooms. Breakfast is generally well-received. Common complaints include high prices relative to value, uncomfortable beds, poor WiFi, noise from renovations, steep stairs, and inconsistent service quality.

Dimension scores · cross-source

Location9.4
Service8.9
Rooms8.7
Cleanliness8.7
Facilities8.3
Value7.8
Wi-Fi6.2
＋ PraisedConvenient location along the Cotswold Way · Friendly and helpful staff · High-quality breakfast and dinner · Spacious, clean rooms with excellent showers
－ ComplaintsHigh price and poor value perception · Noise from the rear kitchen entrance at night · Beds could be more comfortable · Breakfast not fully inclusive with extra charges

KEYIdeal for hikers. Bring light luggage due to steep stairs. Avoid top floors if sensitive to noise or renovation dust. Verify WiFi coverage and breakfast details beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location? What activities is it suitable for?＋
With a location score of 9.4, it is situated along the Cotswold Way, making it ideal for hikers and nature exploration.
diningIs breakfast included? What are the hours and type?＋
Yes, a free continental breakfast is served daily from 7:00 AM to 9:00 AM. The hotel also has a restaurant and 24-hour room service.
roomWhat amenities are in the rooms? Are the beds comfortable?＋
Rooms are spacious and clean (score 8.7) with flat-screen TVs, memory foam beds, and rain showers. However, bed comfort varies among guests.
serviceHow is the staff service?＋
Service scores 8.9, with guests praising the friendly and helpful staff. Concierge services and multilingual support are available.
facilityIs the hotel Wi-Fi signal good?＋
Wi-Fi scores low at 6.2. Although free Wi-Fi is provided, some guests report poor signal strength or instability.
policyWhat are the check-in/out times? Are pets or children allowed?＋
Check-in is at 15:00 and check-out at 10:00. Pets are not allowed, and children are not permitted to stay.
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