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Sheraton Haikou Hotel

★★★★·7.8/ 10Good
·Hotels
2005 opened · 2016 renovated· Check-in 03:00 PM / out 12:00 PM
Indoor poolFitness centerFree WiFiFree ParkingBusiness CenterAll 68 facilities +
Review
FlyerKey verdict

Located on Binhai Avenue with IHG Gold benefits, though walkable dining is limited.

Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Discovering Haikou becomes even more accessible, thanks to the car hire amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and safety deposit boxes provided by the front desk services. Repeatedly enjoy your best-loved attire with the aid of the dry cleaning service available at Sheraton Haikou Hotel. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. At Sheraton Haikou Hotel, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. In select rooms, the hotel offers visitors access to mini bar. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Each morning at Sheraton Haikou Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities.

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Guest scores & sentiment

From 261 guest reviews · multi-source · as of 2026-07-11

Guests praise the warm staff service, excellent pools, and spacious rooms. Common complaints include the remote location, aging facilities, and occasional issues with AC performance, water pressure, or breakfast charges.

Dimension scores · cross-source

Surroundings9.2
Service9.1
Cleanliness9.1
Facilities9.0
Value7.8
Location7.7
Rooms7.3
PraisedQuiet and beautiful environment · Friendly and attentive service · Spacious and clean rooms · Excellent pools and gardens
ComplaintsSlow breakfast table clearing · Trees blocking ocean views · Small private beach · Aging facilities and maintenance issues

KEYIdeal for leisure and family trips. Arrange transport due to remote location; verify room views and breakfast policies.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? How is the transportation?
The hotel is somewhat remote with limited public transport, so taxis are recommended. However, it offers a free shuttle to nearby malls and free self-parking for drivers.
diningIs breakfast included? What are the highlights?
Breakfast is available at a surcharge but is praised for its rich variety. Guests should verify specific package details upon booking due to occasional disputes over charges.
familyIs this hotel suitable for family trips?
It is highly rated by families for its tropical gardens, private beach, and children's water park. Staff are noted for being attentive to children, though some facilities show signs of aging.
businessIs it convenient for business travel? Are there meeting rooms?
The hotel has a conference center and meeting rooms. However, business guests note the remote location makes travel to the city center difficult. Rooms are spacious and service is attentive.
coupleHow is the experience for couples?
Couples enjoy the sea-view rooms, pools, and quiet atmosphere. However, some report musty odors, poor soundproofing, and the remote location limits outing options.
roomWhat are the room conditions like?
Rooms are generally spacious and clean (cleanliness score 9.1). However, some guests report aging facilities, such as rusty faucets, elevator issues, and occasional AC or water pressure problems.
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