SureStay Hotel by Best Western, New Inn Richmond
Guest scores & sentiment
From 110 guest reviews · multi-source · as of 2026-07-19
Guests consistently praise the motel for its clean, spacious rooms, excellent value, convenient walking distance to Richmond’s town centre and railway station, and genuinely friendly owners. Common drawbacks include slightly dated interiors, noisy window air-conditioning units, shower-over-bath layouts that challenge mobility-impaired guests, and occasional check-in code or room allocation mix-ups.
Dimension scores · cross-source
KEYIdeal for budget-conscious travellers valuing cleanliness and a central location. Guests needing quiet sleep, a walk-in shower, or accessible rooms should request specific ground-floor units in advance.
Room types · 9
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Deluxe Quadruple Room
<p><strong>3 Large Twin Beds and 1 Queen Bed</strong></p><p>430.6 sq feet </p><br/><p><b>Layout</b> - Dining area and sitting area</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - 21-inch TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, microwave, coffee/tea maker, and electric kettle</p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, free toiletries, and towels</p><p><b>Practical</b> - Laptop workspace, iron/ironing board, and wardrobe or closet</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and heating</p><p>Non-Smoking</p>
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Deluxe Family Room
Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features air conditioning, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 4 beds.
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Family Room - Disability Access
Providing free toiletries, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 4 beds.
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Comfort Double Room
<p><strong>1 Queen Bed</strong></p><p>322.9 sq feet </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - 21-inch TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, microwave, coffee/tea maker, and electric kettle</p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, free toiletries, and a hair dryer</p><p><b>Practical</b> - Desk, iron/ironing board, and wardrobe or closet</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p>Non-Smoking</p>
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Deluxe Twin Room
<p><strong>1 Queen Bed and 1 Large Twin Bed</strong></p><p>322.9 sq feet </p><br/><p><b>Layout</b> - Dining area and sitting area</p><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - 21-inch TV with cable channels</p><p><b>Food & Drink</b> - Mini-fridge, microwave, coffee/tea maker, and electric kettle</p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, free toiletries, and a hair dryer</p><p><b>Practical</b> - Laptop workspace, iron/ironing board, and wardrobe or closet</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, and heating</p><p>Non-Smoking</p>
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Family Room
Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features air conditioning, a tea and coffee maker, a flat-screen TV and a balcony. The unit offers 3 beds.
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Standard Double Room
A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit offers 1 bed.
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Twin Room
Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. Featuring a balcony, this twin room also provides air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
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Deluxe Room, Multiple Beds, Non Smoking, Balcony
<p><strong>2 Queen Beds and 2 Twin Beds</strong></p><p>Soundproofed room</p><br/><p><b>Internet</b> - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) </p><p><b>Entertainment</b> - 21-inch TV with cable channels</p><p><b>Food & Drink</b> - Coffee/tea maker and electric kettle </p><p><b>Sleep</b> - Bed sheets </p><p><b>Practical</b> - Iron/ironing board and wardrobe or closet</p><p><b>Comfort</b> - Daily housekeeping</p><p>Non-Smoking</p>
Rates / book on FlyerTrip →Facilities · 39
All facilities & services listed by the hotel (aggregated across sources).