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Hotel Florencia

★★★·8.4/ 10Recommended
·Hotels
Express check-out24-hour front deskExpress check-in/check-outFree WiFiDesignated smoking areaExpress check-outAll 16 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-13

Guests praise the excellent location, friendly staff, and hearty breakfast. Common complaints include aging facilities: worn mattresses, damp rooms, poor soundproofing, and noise. Issues also involve difficult parking access, non-buffet breakfast, and lack of safety features like safes.

Dimension scores · cross-source

Location9.3
Service8.9
Cleanliness8.6
Wi-Fi8.5
Rooms8.4
Value8.2
Facilities7.9
PraisedExcellent location · Friendly staff · Tasty breakfast · Cozy atmosphere
ComplaintsWorn mattresses · Poor soundproofing · Dampness and odors · Parking issues

KEYSuitable for those prioritizing location and service over hardware. Avoid if sensitive to sleep quality; note parking risks and secure valuables.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are nearby conveniences?
Rated 9.3 for location, it is near University Veracruzana Poza Rica and Hospital Regional Pemex, making travel very convenient.
diningWhat is the breakfast like? Are there dining options?
Paid continental breakfast is served; reviews vary from hearty to insufficient portions. On-site dining includes La Herredera restaurant and a cafe.
serviceHow is the front desk service and staff attitude?
Service rated 8.9; guests appreciate the friendly staff. 24-hour front desk, express check-in/out, and housekeeping on request are available.
roomAre rooms well-equipped? Is the Wi-Fi fast?
Rooms feature AC, smart TVs, desks, and free water. Wi-Fi scores 8.5, though some guests noted weak signals in specific rooms.
pros_consWhat are the main pros and cons of staying here?
Pros: Excellent location (9.3), friendly service (8.9), good cleanliness (8.6). Cons: Aging facilities, uncomfortable beds, dampness, poor soundproofing, and parking issues.
policyWhat are the check-in/out times? Are pets allowed?
Check-in after 14:00, check-out by 12:00. Pets are allowed, but children are not. Free self-parking is available, though access can be difficult.
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