Search cities, hotels, brands…
1 / 24

The Palmer House Hilton

★★★★·8.7/ 10Recommended
HHilton Hotels & Resorts·Hilton Honors·Hotels
Check-in 03:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 59 facilities +
Review
Official

Indulge in the full-service spa, offering massages, body treatments, and facials. Take advantage of the 24-hour health club, indoor pool, and bicycle rentals. This hotel also features concierge services, gift shops, a newsstand, and a banquet hall. Enjoy a meal at the restaurant or a snack in the coffee shop/cafe. Unwind with a drink at the bar/lounge. To-go breakfasts are available on weekdays for a fee. For business travelers, there's a business center, limo/town car service, and express check-in. Planning an event? The hotel offers 130, 000 square feet of space, including a conference center and 77 meeting rooms. Self-parking is available onsite (subject to charges). The 1, 641 guest rooms feature minibars, pillowtop beds with premium bedding, cable programming, and video-game consoles. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Located near State Street, Millennium Park and the Art Institute of Chicago, the hotel is conveniently close to several attractions. The nearest airports are Chicago Midway (MDW), Chicago O'Hare (ORD), and Chicago Executive (PWK).

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Palmer House a Hilton Hotel · 希尔顿金卡入住报告(2021年12月)

  • THC没有早餐,但是给了Gold 18*2的早餐credit
  • 100刀报销可以用在酒店各个地方,但是餐厅没开晚餐,停车也用的spot hero,最后报销买了一堆naked带回家,非常搞笑
  • 位置尚可,不在一英里上,但是在艺术博物馆和千禧公园对面
  • 酒店本身很有历史感,二楼大厅很富丽堂皇,ballroom里还有钢琴可以弹着玩
2023-01-29

****91f0c · 2023-01-29 · Source ↗

Palmer House a Hilton Hotel · 希尔顿钻石入住报告(2022年10月)

  • 入住体验较差,白金会员的队伍仍然等了10min。另一边普通会员队伍已经排了一堆人。
  • 历史悠久,大堂金碧辉煌,房间内部很一般。
2023-01-18

Bohr · 2023-01-18 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 701 guest reviews · multi-source · as of 2026-07-04

Guests praise the historic charm, prime location, and friendly staff. Common complaints involve hidden resort fees, inconsistent room cleanliness, and aging facilities.

Dimension scores · cross-source

Location9.2
Cleanliness8.8
Surroundings8.8
Service8.5
Rooms8.2
Value8.2
Facilities8.0
PraisedExcellent location · Beautiful historic lobby · Friendly and professional staff · Close to attractions
ComplaintsControversial extra fees · Lack of basic amenities · Long elevator waits · Noise issues

KEYSuitable for those valuing history and location. Check extra fees carefully and manage expectations regarding room condition.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
Located in downtown Chicago near Millennium Park and the Art Institute, with easy subway access. It scores 9.2/10 for location.
diningWhat dining options are available?
Features Lockwood Restaurant for American cuisine, Lockwood Express for quick bites, and an on-site coffee shop.
familyIs this hotel suitable for families?
Yes, it allows pets, offers family rooms, and has spacious accommodations, appealing to families despite some aging facilities.
businessHow is the experience for business travelers?
Business guests appreciate the prime location and Art Deco lobby. Rooms have desks, though some lack coffee makers and have noise issues.
coupleAny recommendations for couples?
Couples enjoy the historic charm and spacious rooms. Some suites feature Jacuzzis, but be aware of potential hidden destination fees.
roomWhat are the room facilities like? Is there a coffee maker?
Rooms score 8.2 with TVs and desks, but some lack coffee makers and show signs of aging or inconsistent cleanliness.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →