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Oaks Mackay Carlyle Suites

★★★★·8.6/ 10Recommended
OOaks Hotels, Resorts & Suites·GHA DISCOVERY·Hotels
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsBBQ facilitiesLift / ElevatorAll 49 facilities +
Review
Official

Oaks Mackay Carlyle Suites is conveniently located in the heart of the Mackay city centre, a hub for business, dining and retail. Hotel Rooms offer contemporary furnishings, Wi-Fi access, cable channels and private balconies overlooking the CBD or hotel swimming pool, while One, Two and Three Bedroom Apartments additionally offer modern kitchens, laundry facilities and spacious living and dining areas. Onsite gym is open during reception hours and a select range of snacks, beer, wine & spirits are available from reception. 2x handicapped parking spaces are available and there are irons with ironing boards in all hotel rooms. Reception hours are 9am-8pm Mon-Fri and 9am-6pm on Weekends and Public Holidays. Reception hours are 9am to 6pm on 6th-8th and 13th-15th of March 2024. Complimentary Parking: Enter hotel parking and drive up ramp to undercover parking and an outdoor parking deck.

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Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-23

Guests praised the convenient location, spacious clean rooms, and friendly staff. Common complaints included maintenance issues (uncomfortable beds, AC noise), hygiene lapses, poor soundproofing, and disappointing views. Experiences varied significantly by room condition.

Dimension scores · cross-source

Rooms8.8
Service8.8
Cleanliness8.8
Facilities8.5
Value8.3
Location8.3
Surroundings8.2
Wi-Fi7.9
PraisedGreat location · Spacious and clean rooms · Friendly and helpful staff · Comfortable beds
ComplaintsPoor facility maintenance · Hygiene issues · Dirty public areas · Low-quality hardware

KEYSuitable for families valuing space/location. Check room condition upon booking; avoid street-facing rooms if noise-sensitive.

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