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City Apartments - Monkbar Mews

★★★★·9.2/ 10Excellent
·Apartments
Electric bicycle charging stationFamily roomsFacilities for disabled guestsParkingPrivate check-in/check-outLower bathroom sinkAll 33 facilities +
Review
04

Guest scores & sentiment

From 168 guest reviews · multi-source · as of 2026-07-18

Guests consistently praise the prime location, cleanliness, and well-equipped kitchens. However, significant complaints highlight a cumbersome booking and check-in process, including strict age limits, last-minute high deposits, and ID demands. Noise from nearby pubs, streets, or flights is frequently noted. Maintenance issues like broken lifts, faulty AC, and worn fixtures, alongside inconsistent customer service, heavily impact the overall experience.

Dimension scores · cross-source

Location9.2
Facilities9.1
Cleanliness9.1
Rooms9.1
Surroundings8.8
Wi-Fi8.6
Service8.4
Value8.2
+ PraisedExcellent location, walkable to attractions · Convenient parking with free EV charging · Well-equipped, clean and comfortable · Provided basics like tea and coffee
- ComplaintsLoud noise from nearby pub at night · Poor ventilation/lighting or AC issues · Missing bedside shelves · Weak bathroom extractor fan

KEYSuitable for location-focused travelers comfortable with self-check-in. Verify age limits and deposit policies beforehand. Avoid pub-facing rooms if noise-sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the location? What major attractions are nearby?+
It boasts a prime location (9.2/10) just steps from York Minster and Bettys Cafe, offering excellent walkability to top attractions.
roomWhat are the room facilities and hygiene like?+
Rooms score 9.1 for facilities and cleanliness, featuring kitchens and comfy beds. However, some units lack windows or have poor ventilation, so verify specifics when booking.
policyWhat are the check-in/out times? Are children allowed?+
Check-in is at 15:00 and check-out at 11:00. Children are allowed. Note that strict age limits, ID checks, and potential high deposits may apply during the booking process.
noiseIs the hotel quiet? Will there be noise disturbances?+
Noise from nearby pubs, streets, and flights is a common complaint. Despite an environment score of 8.8, sensitive sleepers should request rooms away from streets or higher floors.
facilityDoes the hotel offer parking and EV charging?+
Yes, it offers paid self-parking and EV charging stations, which guests find convenient. It also features a garden, terrace, and wheelchair accessibility for added comfort.
serviceHow is the quality of service?+
Service scores 8.4/10. While self-check-in is praised, some guests report slow customer service responses and inconsistent handling of maintenance issues like lift or AC failures.
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