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Hilton Richmond Hotel & Spa Short Pump

★★★★·9.4/ 10Excellent
HHilton Hotels & Resorts·Hilton Honors·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 61 facilities +
Review
Official

Hilton Richmond Hotel & Spa/Short Pump offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Hilton Richmond Hotel & Spa/Short Pump is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having blackout curtains available for their convenience. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, the presence of instant tea can be found. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Hilton Richmond Hotel & Spa/Short Pump. Unwind after your day by exploring the spa and find warmth and relaxation. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 383 guest reviews · multi-source · as of 2026-07-07

Guests praise the modern decor, convenient location, and friendly staff, with good dining. Common complaints include inconsistent hot water, cleanliness lapses like dirty glassware or cobwebs, and poor soundproofing causing noise disturbances.

Dimension scores · cross-source

Value9.0
Service9.0
Location9.0
Facilities8.8
Cleanliness8.8
Surroundings8.8
PraisedConvenient location with shopping and dining · Clean rooms and comfortable beds · Friendly and helpful staff · High-quality food and generous breakfast
ComplaintsPaid breakfast with limited options · Slow or inconsistent hot water · Elevator requires key card access · AC issues or temperature control problems

KEYSuitable for those valuing location and comfort. Manage expectations on hygiene details; check hot water and soundproofing upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What is nearby?
Yes, with a location score of 9.0, it is in the Short Pump area with rich shopping and dining options nearby.
diningWhat dining options are available?
The hotel features The Restaurant and Shula’s Steakhouse for exquisite dining, plus a coffee shop and room service.
familyIs this hotel suitable for families? Any precautions?
Suitable with kid meals and a pool, but parents should supervise children due to reports of unstable hot water temperatures and slippery pool areas.
businessHow is the experience for business travelers?
Business guests praise the friendly service and spacious rooms, but some report worn carpets, AC issues, or closed executive lounges.
roomWhat are the highlights of the room facilities?
Rooms feature 42-inch TVs, iPod docks, coffee makers, and desks. However, poor soundproofing is a common complaint.
serviceHow is the level of service?
With a service score of 9.0, guests consistently praise the friendly and efficient staff.
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