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Holiday Inn Express - Charleston/Kanawha City by IHG

★★★·7.8/ 10Good
HHoliday Inn Express·IHG One Rewards·Hotels
2019-02-12 opened· 66 rooms
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorSafety deposit boxAll 42 facilities +
Review
Official

Holiday Inn Express - Charleston/Kanawha City By IHG provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi amenities to assist you in discovering your desired offerings in Charleston (WV). When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service and safety deposit boxes to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, laundromat, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service and air conditioning, all designed with your ease in mind. In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Each day, arise to a delightful complimentary morning meal at Holiday Inn Express - Charleston/Kanawha City By IHG. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Holiday Inn Express - Charleston/Kanawha City By IHG. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 168 guest reviews · multi-source · as of 2026-07-18

Guests praise friendly staff, clean rooms, and good breakfast. Common complaints include difficult parking, outdated facilities, and occasional severe hygiene issues like mold or pests.

Dimension scores · cross-source

Service7.8
Cleanliness7.7
Facilities7.6
Surroundings7.6
Value7.1
Location7.1
+ PraisedFriendly staff · Varied and hot breakfast · Indoor pool popular with kids · Clean rooms and comfortable beds
- ComplaintsOutdated facilities and ongoing renovations · Inconsistent cleanliness and musty odors · Poor soundproofing and highway noise · Pool heating issues or cold water

KEYSuitable for road trippers. Verify parking availability and inspect room hygiene closely upon arrival due to inconsistent maintenance.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation?+
The hotel is conveniently located just a 10-minute drive from the University of Charleston. With a location dimension score of 7.1 based on 168 reviews, it offers easy access to the city and campus areas.
diningWhat is the breakfast situation and quality?+
Breakfast is abundant and tasty, frequently praised in guest reviews. Out of 168 reviews, it scores highly, contributing to an overall service dimension rating of 7.8.
familyIs the hotel suitable for families? What family-friendly facilities are available?+
Highly suitable. Reviews from 69 family guests highlight the indoor pool and spacious rooms. Features include a heated pool, shallow end, and sofa beds, making it a solid choice for families.
businessHow is the experience for business travelers? What about internet and workspace?+
Business feedback is generally positive. Rooms feature desks and free wired internet, with stable Wi-Fi. Service scores 7.8/10, and front desk staff are efficient.
coupleIs it recommended for couples? How is soundproofing and privacy?+
Among 42 couple reviews, high cleanliness and friendly service are praised. However, average soundproofing may let highway noise through. Request non-street-facing rooms if quietness is a priority.
roomHow are the room facilities and maintenance condition?+
Rooms feature cable TV, desks, and en-suite bathrooms with free toiletries, plus comfortable bedding. However, some guests note outdated fixtures or musty smells. Cleanliness scores 7.7 out of 10.
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