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Novotel Melbourne On Collins

★★★★·8.8/ 10Recommended
NNovotel·ALL - Accor Live Limitless·Hotels
1992 opened · 2014 renovated· 380 rooms· Check-in 02:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 62 facilities +
Review
Official

At Novotel Melbourne on Collins, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Discover the wonders of Melbourne with ease by utilizing the services provided by taxi and car hire. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Novotel Melbourne on Collins. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Novotel Melbourne on Collins. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with daily newspaper, television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker, instant coffee and instant tea. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Novotel Melbourne on Collins, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Novotel Melbourne on Collins, experience the ease of having groceries brought straight to your accommodation through their efficient service. At Novotel Melbourne on Collins, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to hot tub and spa for ultimate relaxation. At Novotel Melbourne on Collins, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 482 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime CBD location, convenience, spacious rooms, and friendly staff. Common complaints include outdated facilities, frequent elevator breakdowns causing long waits, inconsistent cleaning, noisy/unadjustable AC, delayed housekeeping, and lack of prior notice regarding pool closures.

Dimension scores · cross-source

Location9.9
Surroundings9.4
Service8.9
Cleanliness8.4
Rooms8.3
Value8.0
Facilities7.8
PraisedExcellent location · Friendly staff · Comfortable beds · Good breakfast
ComplaintsElevator issues/long waits · Aging facilities · Difficult parking · Poor room cleanliness details

KEYSuitable for travelers prioritizing location and dining. Expect aging facilities and elevator delays. Confirm pool status beforehand and check room orientation for noise.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What attractions are nearby?
Located in the heart of Melbourne CBD with excellent accessibility (score 9.9). It is within walking distance to Bourke Street Mall, the theatre district, and NGV, and close to MCG.
diningHow is the breakfast? What are the options?
Breakfast quality is good, with Lane Cafe & Bar offering various dining options including espresso and signature cocktails. Guests generally rate the breakfast positively.
familyIs this hotel suitable for families with children? Are there kid-friendly facilities?
Highly suitable for families. It allows children, offers family rooms, kid meals, and a heated pool. Families particularly appreciate the central location, friendly staff, and kids' pool.
businessIs it suitable for business trips? Are there meeting facilities?
Suitable for business. It features 9 refurbished conference spaces and a fully equipped business centre. Located in the CBD near major commercial areas.
roomAre the rooms spacious? What is the view like?
Rooms are spacious and comfortable (score 8.3) with contemporary furniture. They overlook the spectacular glass atrium or Collins Street, offering picturesque views.
serviceIs the staff service attitude good?
Staff are friendly and enthusiastic (score 8.9), a highly praised highlight. Despite occasional delays in housekeeping, the overall service attitude receives positive feedback.
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