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New Otani Inn Sapporo

★★★★·8.7/ 10Recommended
·Hotels
1982 opened · 2016 renovated· 340 rooms· Check-in 03:00 PM / out 11:00 AM
Lift / ElevatorLuggage storageSafety deposit boxFax/photocopyingMassage servicesParkingAll 37 facilities +
Review
Official

New Otani Inn Sapporo offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at New Otani Inn Sapporo, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh. Smoking is limited to specified smoking zones. Each accommodation at New Otani Inn Sapporo is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. At New Otani Inn Sapporo, the uniquely tailored rooms provide a configuration choice resembling a separate living room. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker, instant coffee and instant tea at your disposal. New Otani Inn Sapporo offers a hair dryer, toiletries and towels in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.

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Guest scores & sentiment

From 424 guest reviews · multi-source · as of 2026-07-06

Guests praise the prime location, attentive service, and extensive breakfast featuring Hokkaido specialties. Common complaints include aging facilities, ineffective air conditioning, unstable Wi-Fi, and occasional noise or hygiene issues.

Dimension scores · cross-source

Surroundings8.8
Service8.3
Location8.3
Rooms8.2
Value8.2
Cleanliness8.2
Facilities7.7
PraisedPrime location · Spacious rooms · Rich breakfast · Good value
ComplaintsPoor soundproofing · Outdated facilities · Uncomfortable bedding · Service oversights

KEYIdeal for those valuing location and service. Expect older facilities; avoid elevator-side rooms and verify AC performance.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
The hotel enjoys a prime location, just minutes from Odori Park, JR Sapporo Station, and landmarks like the Clock Tower. It scores 8.3/10 for convenience.
diningWhat are the breakfast features? Is it included?
Breakfast is highly recommended (99% rate), featuring Hokkaido specialties and made-to-order items. Guests praise its quality, though queues may occur during peak times.
familyIs this hotel suitable for families? What is the child policy?
Yes, it is family-friendly. Children are allowed, and 119 family travelers praised the spacious rooms and attentive service. Note that facilities are aging and breakfast can be crowded.
businessIs it convenient for business travelers? Is there meeting support?
Business travelers appreciate the proximity to Sapporo Station and spacious rooms. 37 guests highlighted excellent meeting support, though some noted inconsistent staff attitudes.
roomHow are the room facilities? Is Wi-Fi stable?
Rooms are spacious with modern amenities but feature aging facilities. Air conditioning effectiveness is poor, and Wi-Fi connectivity is reported as unstable by many guests.
serviceHow is the level of service?
Service is rated 8.3/10, with guests praising the attentive and professional staff. This is a major pro, despite isolated reports of communication issues.
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