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Hotel Puerta America

★★★★★·8.9/ 10Recommended
·Hotels
2005 opened · 2017 renovated· 315 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 71 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Puerta America hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel. Discovering Madrid becomes even more accessible through the taxi and car hire amenities provided at the hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Puerta America hotel with convenient amenities like room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At Puerta America hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. A few accommodations within Puerta America hotel offer unique design elements such as a balcony or terrace. Certain rooms boast in-room amusement features such as daily newspaper, television and cable TV, offering guests an enjoyable stay. In select rooms at the hotel, mini bar is available for those moments when it seems necessary. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at Puerta America hotel. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and nightclub, for a delightful evening together. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday experience perfectly by visiting massage before you depart. Be sure to drop by the pool at hotel at least once during your stay. At Puerta America hotel, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

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Guest scores & sentiment

From 370 guest reviews · multi-source · as of 2026-07-07

Guests praise the unique multi-designer concept, friendly staff, and excellent breakfast. Common complaints include non-central location, functional/design flaws in rooms, poor soundproofing, closed facilities, and high prices.

Dimension scores · cross-source

Service9.1
Cleanliness9.0
Rooms8.8
Value8.7
Facilities8.6
Surroundings8.4
Location8.0
PraisedUnique architectural design · Excellent breakfast · Friendly staff · Spacious and clean rooms
ComplaintsFar from city center · Outdated facilities or missing amenities · Poor soundproofing · Inconsistent service quality

KEYSuitable for design enthusiasts. Accept non-central location; verify facility status before booking.

FAQ · grounded in hotel data & reviews

locationHow is the location of Hotel Puerta America? Is it convenient?
The location is not central but has good transport access (score 8.0). Guests find it convenient for travel despite being slightly outside the city center.
designWhat are the special design highlights of this hotel?
Designed by renowned architects like Norman Foster and Zaha Hadid, each floor features a unique style, offering a highly artistic and distinctive experience praised by guests.
diningHow is the breakfast and dining at the hotel?
Breakfast quality is excellent and highly praised. The restaurant offers modern Spanish cuisine, with a terrace and top-floor bar providing stunning views of Madrid's skyline, though prices are high.
roomAre the room facilities complete? What are the pros and cons?
Rooms are spacious and clean (score 8.8) with smart TVs. However, some have design flaws like poor soundproofing or limited outlets, so check details before booking.
serviceWhat is the level of service at the hotel?
Staff are friendly and enthusiastic, with a high service score of 9.1. Front desk and concierge services are consistently recognized as a major advantage.
facilityAre the fitness and pool facilities open?
There is a swimming pool and fitness facilities (possibly surcharge), but guests report some are often closed. Please confirm current status with the hotel before arrival.
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