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Hotel Najjez

8.6/ 10Recommended
·Hotels
📍calle 19 16-04 · Villavicencio ↗
Air conditioningFamily roomsLuggage storageSafety deposit boxFax/photocopyingIroning serviceAll 53 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests consistently praise the warm and attentive staff, delicious and varied breakfast, overall cleanliness, and convenient location. The main drawbacks are street noise affecting sleep, occasional bathroom cleaning lapses, and mismatches between booking details and actual room setup or breakfast inclusion. Overall, the experience is positive with minor operational inconsistencies.

Dimension scores · cross-source

Service8.9
Rooms8.6
Value8.6
Cleanliness8.6
Surroundings8.4
Facilities8.3
Location8.2
Wi-Fi7.5
＋ PraisedFriendly and attentive staff · Delicious and varied breakfast · Convenient location and transport · Good value for money
－ ComplaintsHigh street noise affecting sleep · Hygiene issues in some rooms · Lack of workspace or elevators · Unclear breakfast inclusion info

KEYIdeal for travelers prioritizing friendly service, breakfast quality, and convenience. Request non-street rooms for better sleep, and confirm bed preferences and workspace availability in advance.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Located in a bustling commercial area with nearby restaurants and malls, just a 5-minute drive from the bus terminal. Dimension score: Location 8.2/10.
diningWhat about breakfast? Is it included?＋
Guests praise the delicious and varied breakfast with good value. However, some reviews note mismatches between booking details and actual breakfast inclusion or room setup; please confirm upon check-in.
roomWhat are the room facilities like? How is the soundproofing?＋
Rooms feature AC, flat-screen TV, and private bathrooms, some with terraces. Generally clean (score 8.6), but street-facing rooms can be noisy. Sensitive guests should request non-street rooms.
serviceIs the service attitude good? Is the response fast?＋
Staff are warm and attentive, highly praised (Service score 8.9/10). Some noted slow response for laundry, but the 24-hour front desk ensures overall positive experience. Recommendation rate: 99%.
businessIs it suitable for business trips? Are there office facilities?＋
Located in a business district with WiFi (score 7.5) and 24-hour front desk. However, some business guests noted the lack of desks in rooms. Please contact the hotel to confirm if the room setup meets your work needs.
familyAre pets allowed? Are there facilities for children?＋
Pets are welcome with provided bowls and baskets. Family rooms are available for children. Overall cleanliness is high, though some bathroom cleaning lapses were noted. Policy: Pets and children allowed.
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