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MBH Maya Bacalar Hotel Boutique

★★★★·8.8/ 10Recommended
·Hotels
📍Carretera Federal 307 Chetumal - Cancun Km 25 +600 · Bacalar ↗
📞+529932746715
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableAir conditioningFamily roomsSafety deposit boxHot tub/JacuzziSaunaAll 57 facilities +
Review
Official

Located in Bacalar, MBH Maya Bacalar Hotel Boutique is on the waterfront, a 1-minute drive from Lake Bacalar and 7 minutes from Laguna Bacalar Ecological Park. This hotel is 7. 2 mi (11. 6 km) from Cenote Cocalitos and 20. 8 mi (33. 5 km) from Laguna Milagros. Be sure to enjoy recreational amenities including a spa tub and bicycles to rent. This hotel also features complimentary wireless Internet access and tour/ticket assistance. The front desk is staffed during limited hours. Free self parking is available onsite. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to noon for a fee. Make yourself at home in one of the 16 air-conditioned rooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

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Guest scores & sentiment

From 131 guest reviews · multi-source · as of 2026-07-19

Guests praise the modern design, serene lagoon views, excellent restaurant, and free water activities. Common complaints include slow service response, inconsistent cleanliness, facility maintenance issues like jacuzzi problems, and mosquito infestations.

Dimension scores · cross-source

Location9.0
Cleanliness8.8
Facilities8.6
Surroundings8.6
Service8.3
Value7.0
＋ PraisedLagoon views and private dock · Free kayaks and paddleboards · Friendly and attentive staff · Delicious food
－ ComplaintsMaintenance and cleanliness issues · Noise disturbances · Unstable hot water supply · Disputes over extra charges

KEYIdeal for nature lovers seeking tranquility and dining. Bring insect repellent; those expecting flawless service and maintenance should proceed with caution.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surroundings?＋
The hotel sits by the Bacalar Lagoon with a serene environment score of 8.6. Guests praise the lagoon views and private dock, ideal for nature retreats.
diningWhat dining options are available and how are they rated?＋
The hotel features a restaurant, bar, and garden with room service. Food receives high praise across 131 reviews, boasting a 99% recommendation rate.
coupleIs this hotel suitable for couples?＋
Highly recommended. Among 48 couples, guests love the lagoon views, private dock, and free water gear, though some rooms vary in maintenance.
familyWhat should families with children know before booking?＋
The hotel welcomes children and offers kid meals. However, some lagoon entrances have gravel, life jackets are worn, and Wi-Fi can be unstable.
serviceHow is the service responsiveness and quality?＋
Service scores 8.3 with generally warm staff. However, 131 reviews note slow responses at times, so communicate important needs early.
policyWhat are the check-in/check-out times, and are pets allowed?＋
Check-in is at 15:00 and check-out at 11:00. Pets are welcome, and the hotel provides 24-hour security and cashless payment policies.
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