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Melbourne CBD Central Apartment Hotel Official

★★★★·7.3/ 10Good
·Hotels
📍155 Bourke Street · Melbourne ↗
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 47 facilities +
Review
04

Guest scores & sentiment

From 96 guest reviews · multi-source · as of 2026-07-19

Guests praise the prime CBD location, spacious apartments, and friendly staff. Major complaints include outdated/cleanliness issues (stains, mold, odors), broken facilities (jacuzzi, AC), and limited reception availability, leading to mixed satisfaction.

Dimension scores · cross-source

Location8.9
Surroundings8.6
Value7.4
Service7.4
Rooms7.4
Facilities7.0
Cleanliness7.0
Wi-Fi6.0
＋ PraisedExcellent CBD location near trams and restaurants · Spacious apartment layout · Good value for money · Friendly staff when available
－ ComplaintsPoor cleanliness and hygiene concerns · Limited reception hours and slow response · Poor maintenance and frequent facility breakdowns · Limited breakfast and basic amenities

KEYSuitable for budget travelers prioritizing location over luxury. Expect worn facilities and verify check-in times due to limited reception hours.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? How is the transport access?＋
Located in central Melbourne CBD with a tram stop outside and Federation Square within walking distance. The location dimension scores 8.9 and is consistently praised by guests.
roomWhat are the room types and amenities like?＋
Apartments feature full kitchens, laundry, and spacious living areas; some include baths. One-bedroom units are most common, though some guests report worn carpets or faulty AC/jacuzzis.
roomHow is the cleanliness?＋
Cleanliness scores 7.0 with mixed feedback. While some find it acceptable, others report dust, hair, mold, or odors, so guests with high standards should inspect carefully.
serviceWhat are the front desk hours and service attitude like?＋
Staff friendliness is widely praised, but reception is sometimes unmanned due to limited hours or staffing, and deposit refunds may be delayed. Service scores 7.4; confirm procedures in advance.
policyWhat are check-in/out times, and are kids or pets allowed?＋
Check-in is at 14:00 and checkout at 10:00. Children are welcome with family rooms available, but pets are not allowed. Contactless check-in and cashless payment are supported.
familyIs this hotel suitable for families or groups?＋
Yes. The spacious apartments come with kitchens and laundry, making multi-bedroom units ideal for families or friends. Family guests appreciate the space and location, though facility maintenance should be noted.
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