Name: Hotel España
Address: Avenida Heroes 407, Chetumal, MX

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Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central Old Town location and friendly staff. Common complaints include small rooms, tiny bathrooms, non-individual AC causing heat issues, basic breakfast, and occasional mosquitoes.

Dimension scores · cross-source

Location9.3

Service8.6

Cleanliness8.4

Wi-Fi8.2

Value8.2

Rooms7.9

Facilities7.5

＋ PraisedExcellent central location · Friendly and helpful staff · Comfortable beds and clean rooms · Excellent location

－ ComplaintsNon-individual AC and summer heat · Small rooms and bathrooms · Basic breakfast lacking fruit · Inconsistent soundproofing

KEYSuitable for budget travelers prioritizing location over space. Check AC functionality and room size if sensitive to heat or noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and convenience?＋

Located in Guadalajara's Old Town with excellent accessibility (Location score: 9.3). Guests highly praise the central position for easy exploration.

serviceWhat is the staff service attitude like?＋

Service is highly rated (Score: 8.6). Staff are friendly and efficient, offering 24-hour front desk, concierge, and express check-in/out.

roomHow are the room size and facilities?＋

Rooms feature AC, flat-screen TV, and private bathrooms. However, guests often note small rooms, tiny bathrooms, and centralized AC that cannot be individually controlled.

diningAre breakfast and dining options rich?＋

The hotel has an on-site restaurant and room service. However, guests describe breakfast as basic with limited choices, sometimes lacking fruit.

facilityDoes the hotel have a swimming pool?＋

Yes, it offers an outdoor swimming pool and garden for relaxation. Facilities score is 7.5, and some rooms feature balconies with pool views.

policyWhat are the check-in and check-out times?＋

Check-in is at 15:00 and check-out at 12:30. The 24-hour front desk and express services facilitate flexible scheduling.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Family Suite

1 × Twin bed / 2 × Queen bed28 ㎡up to 5

This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit offers 3 beds.

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Double Room

1 × Extra-large double bed (Super-king size)20 ㎡up to 2

This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.

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Quadruple Room with Balcony

2 × Queen bed20 ㎡up to 4

This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.

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Single Room

1 × Twin bed20 ㎡up to 1

This air-conditioned single room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit has 1 bed.

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Triple Room with Balcony

1 × Twin bed / 1 × Extra-large double bed (Super-king size)20 ㎡up to 3

This air-conditioned triple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit has 2 beds.

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Facilities · 58

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outParkingPrivate check-in/check-outConcierge serviceGrocery deliveriesAllergy-free roomPublic BathOutdoor furnitureFruitsShallow endBeauty ServicesStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionals24-hour securityDelivered food - securely coveredThermometers for guests provided by propertyInternet accessJapanese gardenExpress check-inExercise/lap poolOffsite parking discounted rates availablePool sun loungersPrivate picnicsSelf parking (surcharge)Spa tub (surcharge)Swimming nearbyTelevision in common areasFree wired internetFront desk (limited hours)GarageHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk