Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise exceptional, personalized staff service and the prime Chelsea location. Design is stylish. Major complaints include noise from the nightclub and street, outdated facilities, limited pool access for guests, and expensive breakfast options.

Dimension scores · cross-source

Service9.0

Location9.0

Value8.0

＋ PraisedAttentive & professional staff · Prime & convenient location · Clean rooms with stylish design · Exceptional and attentive staff service

－ ComplaintsPoor soundproofing from nightclub & street · Missing basic amenities like coffee makers & fridges · Inconsistent maintenance & worn fixtures · Limited breakfast options & pricing disputes

KEYIdeal for leisure travelers valuing service and vibe. Business travelers or light sleepers should avoid rooms near the nightclub and verify pool/breakfast policies.

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F

Facilities · 6

All facilities & services listed by the hotel (aggregated across sources).

Outdoor furnitureBilliards or pool tableSmoke-free propertyUpper floors accessible by stairs onlyFree self parkingWheelchair accessible

N

Nearby & map

Sights

1

Deep Creek Lake

nature

reservoir in Garrett County, MD

1.9km

2

Swallow Falls State Park

park

State park in Maryland, United States

3.6km

1

2

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.