Name: Tunnel Urban Retreat
Address: Street 82, Vihear Chen, Svay Dankum, Siem Reap, KH

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Guest scores & sentiment

From 142 guest reviews · multi-source · as of 2026-07-19

Guests praised the unique tunnel rooms, attentive staff, and convenient location. Common complaints included limited storage, occasional murky/cold pool water, inconsistent soundproofing, and mosquitoes.

Dimension scores · cross-source

Service9.0

Cleanliness8.8

Value8.5

Surroundings8.4

Location8.3

Facilities8.2

＋ PraisedAttentive and friendly staff · Relaxing pool and courtyard · Quiet location with convenient transport · Unique and clean room design

－ ComplaintsCompact rooms with limited storage · Small bathrooms with open showers · Difficult bed access and lack of side rails · Inconsistent soundproofing in some rooms

KEYIdeal for families liking unique designs. Bring mosquito repellent; consider storage needs carefully.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Three-Bedroom Villa

1 × Extra-large double bed (Super-king size)50 ㎡up to 8

This villa features 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. The air-conditioned villa features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 4 beds.

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Family Room

2 × Twin bed / 1 × Extra-large double bed (Super-king size)36 ㎡up to 6

Featuring free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 3 beds.

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Double Room with Garden View

1 × Extra-large double bed (Super-king size)18 ㎡up to 3

Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

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Facilities · 59

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningFamily roomsLuggage storageSafety deposit boxFax/photocopyingIroning serviceCar hireMassage servicesParkingPets allowedTerraceCurrency exchangeShuttle service (additional charge)Concierge serviceFruitsShallow endStaff adhere to local safety protocolsHand sanitizer in guest room and key areasFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during stayGuest room sealed after cleaningKey accessFood delivered to guest roomFace masks for guests available24-hour securityDelivered food - securely coveredHappy hourCooking classInternet accessJapanese gardenExercise/lap poolNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availableSelf parking (surcharge)Bicycle-friendly propertySwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk

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Nearby & map

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.