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Pickalbatros Alf Leila Wa Leila Resort - Neverland Hurghada

★★★★·9.1/ 10Excellent
·Resorts
2009 opened · 2015 renovated· 860 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAll 99 facilities +
Review
Property information · Hotelbeds

Basking in more than 3000 hours of sunshine a year, this hotel is a prime destination all year around. Located just 900 m from the beach and around 17 km from the city centre, the hotel is built in the style of an Andalusian castle with huge gates, marble paths, high pillars and domes. The hotel is situated in the holiday resort of Hurghada, which is known for its crystal-clear waters, untouched reefs and a multitude of shipwrecks, making it one of the best Egyptian diving destinations. Hurghada can satisfy the needs of every visitor, from scuba diving to windsurfing to desert safaris. The hotel is approximately 15 minutes from the airport. This resort comprises a total of 222 rooms. Facilities on offer to guests include a laundry and dry cleaning services, 24-hour doctor and medical services, and many speciality shops located in the resort annexe, including a bookshop selling souvenirs and postcards, a jewellery shop, a papyrus shop, carpet shop, mini market, T-shirt shop, perfume shop and silver outlet. The hotel houses the biggest entertainment and banqueting centre in the Middle East, featuring a rare combination of Oriental Andalusian architecture with royal gates, domes, towers and the never-ending fantasy of Egyptian charm. This is a place where guests can sample the life of Pharaohs, the Bedouins, and the customs and traditions of the region. There is also a conference and banqueting room featuring 100 round tables, each of which seats 6 people. Guests can also be seated theatre-style (capacity of 900) or in a U-shape (capacity of 400) with audiovisual equipment available and attractive plant arrangements possible. The beautiful rooms feature private balconies, air conditioning, satellite TV, a minibar and a telephone. All standard and family rooms overlook the swimming pool.

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Guest scores & sentiment

From 344 guest reviews · multi-source · as of 2026-07-08

Guests praise the massive aqua park, diverse entertainment, and friendly staff, ideal for families. Common complaints include limited slide availability, long dining queues, inconsistent food quality, poor WiFi, and the resort's vast size causing transport issues.

Dimension scores · cross-source

Surroundings9.2
Rooms9.0
Facilities8.9
Cleanliness8.9
Service8.6
Location8.5
Value8.1
+ PraisedExcellent aqua park · Helpful and professional staff · Good value for money · Wide variety of food options
- ComplaintsBooking/check-in errors · Limited towel supply · Rude staff behavior · Room facility/cleanliness issues

KEYIdeal for families seeking entertainment. Avoid peak dining hours, expect average food quality, and verify child policies.

FAQ · grounded in hotel data & reviews

familyIs this hotel suitable for children? What family facilities are available?+
Highly recommended for families. Features a massive aqua park, kids' club, and playground. 291 family guests praised the comprehensive facilities and joyful atmosphere.
pros_consWhat are the main pros and cons of the hotel?+
Pros: Excellent aqua park, enthusiastic staff, rich entertainment. Cons: Long dining queues, unstable WiFi, limited slide hours, and transport issues due to large size.
diningHow is the dining experience? Are there long queues?+
Features 5 dining outlets and a food court. However, guests report long queues and inconsistent food quality, suggesting off-peak dining for better experience.
serviceHow is the staff service attitude?+
Service scores 8.6/10. Guests praise enthusiastic and professional staff, though some report slow check-in/out efficiency and service fluctuations.
facilityWhat leisure and sports facilities does the hotel offer?+
Offers 6 pools (including heated), tennis court, gym, spa, and sauna. Includes free beach shuttle, evening entertainment, and VR experiences. Facilities score 8.9/10.
policyWhat are the check-in and check-out times? Are pets allowed?+
Check-in is at 14:00 and check-out at 12:00. Pets are not allowed. Express check-in/out is available, though some guests note efficiency issues during peak times.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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