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Macdonald Crutherland House and Spa

★★★★·8.4/ 10Recommended
·Hotels
Check-in 03:00 PM / out 11:00 AM
Parasailing nearbyExpress check-outFitness facilitiesHealth clubFull-service spa24-hour front deskAll 45 facilities +
Review
04

Guest scores & sentiment

From 263 guest reviews · multi-source · as of 2026-07-11

Guests praise staff service, weddings, and spa treatments, with good food and breakfast. Complaints focus on dated facilities, hygiene issues, towel shortages, noisy pool, and high prices.

Dimension scores · cross-source

Location8.4
Cleanliness8.2
Facilities7.7
Service7.6
Value7.2
PraisedExcellent/rich breakfast · Friendly/helpful staff · Spacious rooms/beautiful grounds · Good value for money
ComplaintsOutdated facilities/needs renovation · Lack of modern charging ports · Understaffing/slow service · Room maintenance issues

KEYGood for service/wedding/spa seekers. Note dated facilities; verify room cleanliness and spa environment.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience of this hotel?
The hotel scores 8.4 for location, highly praised by guests. It offers nearby activities like golf, cycling, hiking, and kayaking, ideal for exploring the area.
diningWhat is the quality of dining services and breakfast at the hotel?
Breakfast and dining quality are generally praised, with 24-hour room service available. However, breakfast incurs an extra charge, and some guests note high prices and limited menu options.
spaHow is the experience with the hotel's spa and wellness facilities?
The hotel features full-service spa, health club, indoor pool, sauna, and Turkish bath. While spa experiences are highly praised, some guests report occasional towel shortages, so booking ahead is advised.
roomWhat is the cleanliness and comfort level of the rooms?
Cleanliness scores 8.2, with most guests finding beds comfortable. However, experiences vary; some rooms have hygiene issues or odors, so inspect upon arrival and report any concerns immediately.
serviceHow is the attitude and professionalism of the hotel staff?
Service scores 7.6, with staff praised for being warm and professional, especially Rebecca and Victor. However, service may slow down during peak times or events due to staffing constraints.
facilityWhat fitness and leisure facilities does the hotel offer?
Facilities include fitness center, health club, indoor pool, sauna, steam room, and Turkish bath. The lobby offers free newspapers, and there are terraces and gardens, though facilities appear somewhat dated.
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