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Il Loggiato by Wonderful Italy

7.8/ 10Good
·Apartments
Staff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedCashless payment availableContactless check-in/check-outAll 15 facilities +
Review
04

Guest scores & sentiment

From 79 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location and spacious apartments. Major complaints involve poor cleanliness (stains, mold), malfunctioning AC/heating with inadequate repairs, lack of Wi-Fi/mobile signal, and broken facilities.

Dimension scores · cross-source

Wi-Fi9.4
Location9.1
Service7.6
Rooms7.3
Value7.2
Facilities6.9
Cleanliness6.9
Surroundings6.8
+ PraisedExcellent central location near historic center and transit · Spacious apartments suitable for longer stays · Friendly check-in staff · Quiet courtyard and historic building atmosphere
- ComplaintsPoor cleanliness and overlooked details · Non-functional or insufficient air conditioning · Slow customer service response and poor issue resolution · Frequent maintenance issues

KEYSuitable for those prioritizing location. Be prepared for heat, no signal, and hygiene issues; bring cooling aids.

FAQ · grounded in hotel data & reviews

locationHow is the location and what attractions are nearby?+
Located in Naples' historic center, 500m from downtown near San Gregorio Armeno and the Archaeological Museum. Highly praised for convenience (Location score: 9.1).
pros_consWhat are the main pros and cons of this hotel?+
Pros: Excellent central location and spacious apartments. Cons: Poor cleanliness (mold/stains), malfunctioning AC/heating, no Wi-Fi/signal, and broken facilities.
cleanlinessHow is the room cleanliness?+
Cleanliness score is low (6.9). Guests report mold, stains, dust, and odors. Despite professional cleaning, actual experiences vary, with reports of leftover trash or bug bites.
facilitiesAre the room facilities complete? Is the Wi-Fi reliable?+
Rooms have kitchens, TVs, and walk-in showers. However, Wi-Fi/mobile signal is often reported missing. AC/heating malfunctions are frequent, and washing machines may also be problematic.
serviceIs the customer service responsive?+
Service score is 7.6, but guests complain of slow response. Management is difficult to communicate with regarding facility failures or cleanliness issues, though some staff are friendly.
policyWhat are the check-in/out times? Are pets allowed?+
Check-in is at 15:00 and check-out at 10:00. Pets are not allowed. Paid airport shuttle is available, with cashless payment and contactless check-in/out options.
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