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Dreams Sapphire Resort & Spa

★★★★★·8.6/ 10Recommended
·Resorts
10 rooms· Check-in 02:00 PM / out 12:00 PM
Arcade/game roomNightclubExpress check-outMeeting roomsFitness facilitiesLong-term parkingAll 110 facilities +
Review
Official

This outstanding award-winning resort has a privileged location, situated on a wonderful landscape and offering a spectacular view of the Caribbean Sea. The property is set in Puerto Morelos, a famous fishing village located at only 35km from Cancun, where visitors can find multiple leisure options such as exciting excursions and water activities as well as a wide range of restaurants and cafes. This hotel offers a world of luxury to its guests with spacious and elegant rooms equipped with a private balcony or a terrace and a complimentary mini-bar refreshed daily with soft drinks and bottled water. Travellers will find unlimited activities for their entertainment as well as a spa offering the most advanced treatments. Guests can choose between six different restaurants offering a huge variety of international cuisine and various bars and lounges where they can taste a delicious cocktail.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests highly praise staff hospitality, especially the entertainment team and servers, with weddings receiving high marks. Pools and activities are popular. Main complaints include seaweed on the beach, poor room conditions (dampness/noise) in specific buildings, and questionable value of the Preferred Club upgrade.

Dimension scores · cross-source

Service9.2
Location8.8
Value8.4
Facilities8.2
Surroundings8.2
Cleanliness8.0
+ PraisedEnthusiastic and attentive staff · Excellent kids' club and water slides · High-quality and diverse dining options · Energetic entertainment team
- ComplaintsHeavy seaweed on beach · Some rooms damp or smelly · Nighttime noise in specific buildings · Overlooked special requests

KEYIdeal for service-focused travelers, families, and weddings. Recommend ocean-view rooms and Club upgrade for quieter pools. Accept beach seaweed; avoid specific buildings due to noise/moisture risks.

FAQ · grounded in hotel data & reviews

locationHow is the location and beach environment?+
Rated 8.8 for location with Caribbean views. Note that some guests report seaweed and murky water on the beach.
diningWhat are the dining options and food quality like?+
Features six restaurants with diverse cuisines rated 8.2. Food is generally praised, though outdoor dining options are limited.
familyIs this hotel suitable for families?+
Highly recommended. 90 family travelers praised staff and kids' clubs. Features family rooms and water activities, but watch for dampness in some rooms.
coupleAny special recommendations for couples?+
Couples love the entertainment and dining. Consider the Club upgrade for luxury, though its value is debated among some guests.
roomHow are the room facilities and comfort?+
Newly renovated rooms offer sea/garden views with balconies. However, cleanliness is 8.0, with reports of dampness, odors, or noise in specific buildings.
serviceWhat is the level of service?+
Service dimension scores 9.2. Guests highly praise the enthusiastic staff, especially the entertainment team and servers.
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