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Novotel Lombok Resort and Villas

★★★★·8.8/ 10Recommended
·Hotels
1997 opened · 2012 renovated· 102 rooms· Check-in 03:00 PM / out 12:00 PM
Annual carbon offsetsSustainability/community reinvestment (10% revenue or more)Comprehensive recycling policyNo single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersAll 85 facilities +
Review
Official

Treat the whole family to a fun-filled holiday in traditional Sasak style at Novotel Lombok Resort & Villas. Located just 19 km from the airport, this 4-star hotel is also ideal for a blissfully romantic getaway for two. Partake in one of the free daily activities, learn diving at the on-site dive center or simply lay back and unwind in lush surroundings - you are sure to find everything your heart desires during your stay here at Novotel.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff service and tranquil atmosphere. Complaints focus on dated facilities, poor villa maintenance, remote location requiring taxis, and high prices.

Dimension scores · cross-source

Surroundings9.2
Cleanliness8.7
Facilities8.5
Service8.3
Rooms8.3
Location8.1
Value8.0
PraisedExceptional and personalized staff service · Excellent kids' facilities (pools, club) · Delicious and extensive breakfast buffet · Tranquil environment and beautiful beach
ComplaintsAging facilities and inconsistent maintenance · Presence of insects and pests · Occasional room equipment failures (e.g., AC) · Remote location, taxi needed

KEYIdeal for tranquility seekers valuing service. Expect aged facilities, bring insect repellent, and budget for transport.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located on a private beach with a tranquil atmosphere (Environment score 9.2), but it is somewhat remote. Guests note that taxis are necessary for transport, and local prices can be high.
diningIs the breakfast and dining selection rich?
Breakfast is buffet-style (surcharge) and highly praised for being delicious and varied. The hotel features the Spice Market beachfront restaurant, a bar, and 24-hour room service, with dining receiving top marks.
familyIs this hotel suitable for family trips?
Although facilities include a kids' club and pool, data indicates the hotel does not allow children (children_allowed: false). Therefore, it is not suitable for families with children despite facility descriptions.
serviceWhat is the level of hotel service?
Service is highly praised with a 99% recommendation rate. Guests frequently commend staff like Doni and Udin for their warmth and professionalism. Service scores 8.3, making it a key strength.
roomHow are the room facilities and hygiene?
Villas are spacious and comfortable, but facilities appear dated (Room score 8.3). Some guests reported issues with AC failures, mosquitoes, and inconsistent maintenance. Inspect the room upon arrival.
facilityWhat leisure and fitness facilities does the hotel offer?
Features three outdoor pools, a private beach, a full-service spa, fitness center, and kids' club. Offers water sports like scuba diving and surfing, plus free WiFi and conference spaces.
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