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The Surrey Hotel

★★★★·9.0/ 10Excellent
·Hotels
1982 opened · 2022 renovated· 83 rooms· Check-in 02:00 PM / out 10:00 AM
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 37 facilities +
Review
Official

At The Surrey Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at car hire offered by The Surrey Hotel simplify the organization of your excursions, tourist activities, and other adventures in Auckland. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as luggage storage. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth. At the hotel, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter. Desire to unwind? Make the most of your visit at The Surrey Hotel with accessible amenities such as daily housekeeping. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations in The Surrey Hotel incorporate separate living room and balcony or terrace into their architectural arrangement. A few chosen rooms are equipped with television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker, instant coffee and instant tea. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Surrey Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At The Surrey Hotel, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 105 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the excellent location, friendly staff, and good-value restaurant. However, the property feels dated, suffers from noticeable noise and thin walls, has inconsistent cleaning standards, and offers unreliable or limited Wi-Fi. Room conditions vary, reflecting a mixed experience.

Dimension scores · cross-source

Cleanliness8.7
Service8.6
Location8.5
Facilities8.2
Value8.1
Surroundings8.0
Rooms6.5
PraisedExcellent location · Friendly staff · Indoor pool · Good value
ComplaintsPoor soundproofing · Poor Wi-Fi experience · Cleaning issues · Outdated facilities

KEYBest for budget travelers prioritizing location. Request quiet rear rooms, confirm Wi-Fi terms, and manage expectations regarding older décor.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? How far is it from the city center and attractions?
Located about a 5-minute drive from Auckland CBD, with Ponsonby, Western Springs, and Eden Park within a 20-minute walk. Its location scores 8.5 across 105 reviews.
diningDoes the hotel have a restaurant or pub? How is the dining rated?
The property features a traditional English pub and restaurant offering meals, vegetarian options, and kid meals. Guests frequently praise its good value, reflected in an 8.1 value dimension score.
familyIs this hotel suitable for families with children? What kid-friendly facilities are available?
Children are welcome, with family rooms, kid meals, and an indoor heated pool available. Among 33 family reviews, proximity to the zoo and parks is highlighted, though some family rooms can feel compact.
businessIs this hotel suitable for business travelers? How are the network and work conditions?
Free wired internet is available, and staff support team catering and event setups. Service scores 8.6, but guests note weak and limited Wi-Fi, so confirm connectivity needs in advance.
coupleHow is the experience for couples? Are the rooms quiet?
Among 18 couple reviews, spacious rooms and comfortable bedding are praised. However, soundproofing is a common concern, and the room dimension scores only 6.5, so quiet-sensitive guests should book carefully.
facilityWhat leisure and fitness facilities does the hotel offer?
Guests can access an indoor heated pool, gymnasium, guest laundry, and luggage storage. Facilities score 8.2, with an overall 99% recommendation rate, though some amenities show signs of aging.
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