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Sheraton Charlotte Hotel

Name: Sheraton Charlotte Hotel
Address: 555 South McDowell Street, South Tower, Charlotte, US

★★★★·8.6/ 10Recommended

SSheraton·Marriott Bonvoy·Hotels

📍555 South McDowell Street, South Tower · Charlotte ↗

📞+17043724100·Official site ↗

2025 renovated· Check-in 04:00 PM / out 11:00 AM

Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 57 facilities +

Review

Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Parking is accessible, supplied by the hotel for guests who arrive by car. Reception services featuring concierge service are available to cater to your requirements. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. In select rooms, the hotel offers visitors access to instant tea. Maintain your cleanliness and feel revitalized using a hair dryer available in select guest restrooms. Each morning at Sheraton Charlotte Hotel, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

Membership tiers & benefits

Choose a membership tier to see published upgrade, breakfast and late-checkout benefits. Hotel and programme conditions apply.

Marriott Bonvoy · Published programme benefits · check hotel-specific conditions

Room upgradeConditions apply

Subject to availability

Free breakfastNot included

Lounge accessConditions apply

Lounge access at select properties

Late checkoutConditions apply

延迟至14:00退房 · until 14:00

Welcome giftConditions apply

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.

Read official programme terms ↗

Guest scores & sentiment

From 1,028 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location, comfortable beds, and friendly staff. Common complaints include expensive parking, mediocre breakfast value, and maintenance issues like elevator failures and AC noise.

Dimension scores · cross-source

Facilities8.6

Cleanliness8.6

Surroundings8.6

Service8.1

Location8.0

Value7.0

＋ PraisedExceptional and friendly staff service · Good food and bar experience · Beautiful and functional meeting spaces · Convenient location

－ ComplaintsRooms are dated and need renovation · Facility malfunctions (AC/WiFi/Elevators) · Noise disturbances · Cleanliness and maintenance issues

KEYSuitable for location-focused travelers. Expect parking fees and average breakfast; be aware of potential maintenance issues.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby attractions?＋

Located in the business district near the Convention Center, close to the Motor Speedway and Bank of America Stadium.

serviceHow is the staff service and professionalism?＋

Service scores 8.1/10. Guests frequently praise the friendly and professional front desk and dining staff.

roomWhat are the room facilities and comfort levels? Any issues?＋

Rooms are spacious with comfortable beds and free WiFi. However, some guests report AC noise, elevator issues, and outdated facilities.

diningHow is the breakfast and dining experience? Is it good value?＋

Dining value scores low at 7.0. Many guests find breakfast expensive with mediocre quality, so manage expectations.

businessIs this hotel suitable for business travelers? What facilities are available?＋

Ideal for business due to proximity to the Convention Center, meeting rooms, and lounge access for elite members.

familyIs it convenient for families with children? What kid-friendly facilities are there?＋

Family-friendly with family rooms, kid meals, and a pool. Staff are highly rated, but check for cleanliness and noise.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.

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Room types · 13

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

1 Bedroom Suite, 1 King, Top floor

1 × Extra-large double bed (Super-king size)46 ㎡up to 3

Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a tea and coffee maker, executive lounge access, a seating area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

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Junior Suite

1 × Extra-large double bed (Super-king size)46 ㎡up to 4

Offering free toiletries, this suite includes a private bathroom with a shower, a hairdryer and slippers. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as executive lounge access. The unit offers 1 bed.

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Larger Guest room, 1 King

1 × Extra-large double bed (Super-king size)37 ㎡up to 3

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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Larger Guest room, 2 Queen

2 × Queen bed37 ㎡up to 4

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

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2 Queen Beds With Roll-in Shower, Mobility and Hearing Accessible

2 × Queen bed30 ㎡up to 4

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

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RoomClub level, Guest room, 1 King

Club level, Guest room, 1 King

1 × Extra-large double bed (Super-king size)30 ㎡up to 3

Offering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access and a wardrobe. The unit has 1 bed.

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city_viewClub level, Guest room, 1 King, City view, Top floor

Club level, Guest room, 1 King, City view, Top floor

1 × Extra-large double bed (Super-king size)30 ㎡up to 3

Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a wardrobe as well as city views. The unit has 1 bed.

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Club level, Guest room, 2 Double

2 × Double bed30 ㎡up to 4

Providing free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The family room provides air conditioning, a tea and coffee maker, executive lounge access, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.

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Club level, Guest room, 2 Double, City view

2 × Double bed30 ㎡up to 4

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Room Guest Room, 1 King

Guest Room, 1 King

1 × Extra-large double bed (Super-king size)30 ㎡up to 3

Rates / book on FlyerTrip →

Guest room, 1 King, City view

1 × Extra-large double bed (Super-king size)30 ㎡up to 3

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.

Rates / book on FlyerTrip →

RoomGuest Room, 2 Queen

Guest Room, 2 Queen

2 × Queen bed30 ㎡up to 4

Rates / book on FlyerTrip →

city_viewGuest room, 2 Queen, City view

Guest room, 2 Queen, City view

2 × Queen bed30 ㎡up to 4

Rates / book on FlyerTrip →

Nearby & map

DiningSights

Counter

Contemporary · ★ Michelin

$$$$

To say that Counter is an outlier in the Charlotte dining scene risks understatement: this ambitious, mercurial project from Chef Sam Hart is sui generis. The boldly immersive experience features shifting concepts fueled by Chef Hart’s multifarious passions and creativity, drawing on themes of nostalgia, music, personal history and more on a multicourse tasting menu. Local products are celebrated, including herbs and vegetables from nearby urban farms, combined with wide-ranging culinary influences that make for a truly memorable meal. The tight-knit team provides effortlessly gracious hospita

3.4km

Customshop

Contemporary

$$$

Befitting its status as a fixture of the charming Elizabeth neighborhood, Customshop offers a lively, convivial atmosphere. Chef Andrés Kaifer oversees a modern menu that blends together Latin and Italian influences with seasonal North Carolina produce in dishes that are both inventive and approachable. A hamachi crudo with parmesan leche de tigre illustrates the point beautifully with its blend of vibrant acidity and savory depth, and carefully crafted pastas like casarecce with chorizo, local mushrooms and sungold tomato broth put any doubts to rest. Eminently quaffable cocktails and a thoug

1.2km

Lang Van

Vietnamese · Bib

Lang Van feels like more than just a restaurant in the Plaza Shamrock neighborhood. Maybe it's the thank you notes from loyal diners that paper the walls. Or maybe it's co-owner Dan Nguyen's warm hospitality. The extensive menu of Vietnamese favorites is yet another reason. Nguyen is something of a legend here, having first joined the restaurant as a team member before she and her husband Chef Tuyen Tran became the owners. Slide into a booth (they're the best seats in the house) and peruse the menu with everything from pho and spring rolls to hot pot and classic vermicelli noodles. No matter w

6.2km

Supperland

Steakhouse

$$$

You'll know you're in the right place when you smell the heady scent of smoke as you approach this Plaza Midwood restaurant. A former church, it's undergone an extensive restoration resulting in this stylish space. In case the oversized range fueled by wood didn't give it away, this is Southern fire cooking through and through. Expect prime meat and fish to be cooked over the glowing embers, while imaginative sides are equally worthy of attention. It's all served family style, and sharing is the name of the game here. While you're sharing, order their seasonal sundae with a spoon for all.

2.6km

Restaurant Constance

American

$$$

Chef Sam Diminich named this Wesley Heights restaurant for his daughter, though his strong-but-subtle affection for local farmers and producers rings true. While you won't find them name-checking growers, you will find a natural look and feel from the dining room to the plates themselves. This is a kitchen with a global mindset, where you'll find dishes as diverse as pork belly dumplings with shiso, collard greens and chili jam alongside pan-roasted scallops from the Outer Banks topped with prosciutto and set over couscous tossed with vegetables. Like the dumplings, the jalapeño cornbread waff

3.6km

Ever Andalo

Italian-American

Named for the mountain village in Italy where owner Jeff Tonidandel's family originally hails, this charming spot feels like it's been here for years (spoiler alert: it hasn't). Its warm manner and simple bistro style have the look and feel of a traditional family-owned trattoria down pat. The menu is not strictly Italian, as there are American leanings, too, but expect rustic preparations and high-quality ingredients. Order some oysters and fresh anchovies to start along with a pasta dish, or perhaps one of the daily specials. The wine list is exclusively Italian and is categorized by region

4.4km

Haberdish

Southern

Set in NoDa, a neighborhood once known for its textile mills, this restaurant's name is a play on the past. Inside, it's rustic-cool with exposed beams and denim-covered banquettes. The action takes place at the counter; order a draft beer or craft cocktail and take it all in. Meanwhile, the menu is rooted in southern comfort. Be sure to order the devilled eggs and the crispy, fried chicken. Sides like homemade tater tots and mac & cheese make everything better. Don't skip dessert, especially the house-made banana pudding served in a Mason jar. Come lunchtime for hearty sandwiches or delicious

4.5km

Rada

Mediterranean Cuisine, Contemporary

$$$

With its sleek, understated design and metropolitan vibe, Rada might just be the hippest spot in town, but fortunately its cool trappings are accompanied by genuinely warm hospitality and crowd-pleasing cuisine. Before turning to food, whet your appetite with one of their impeccable martinis, like the San Sebastian, enlivened with Basque pepper brine. The compact, broadly Mediterranean menu is well-suited to sharing, with frequently changing options that might include small bites like eggplant escabeche or a meatball with zingy harissa, as well as more substantial fare like buttery Dover sole

4.8km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Sheraton Charlotte Hotel

Membership tiers & benefits

Guest scores & sentiment

Room types · 13

1 Bedroom Suite, 1 King, Top floor

Junior Suite

Larger Guest room, 1 King

Larger Guest room, 2 Queen

2 Queen Beds With Roll-in Shower, Mobility and Hearing Accessible

Club level, Guest room, 1 King

Club level, Guest room, 1 King, City view, Top floor

Club level, Guest room, 2 Double

Club level, Guest room, 2 Double, City view

Guest Room, 1 King

Guest room, 1 King, City view

Guest Room, 2 Queen

Guest room, 2 Queen, City view

Facilities · 57

Nearby & map