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Imperial Holiday Hôtel & spa

★★★★·7.0/ 10Good
·Hotels
2002 opened · 2010 renovated· 114 rooms· Check-in 12:00 PM / out 12:00 PM
Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 49 facilities +
Review
Official

Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Enjoy a meal at LE MONT ROYAL or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and a meeting room. Stay in one of 114 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

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Guest scores & sentiment

From 492 guest reviews · multi-source · as of 2026-07-05

Guest reviews are polarized. Many praise enthusiastic staff, especially Nadia. Others report aggressive upselling, rude behavior, dirty rooms with pests/stains, broken facilities, noise, and poor hygiene.

Dimension scores · cross-source

Location7.2
Surroundings6.8
Service6.3
Value6.1
Rooms6.0
Cleanliness6.0
Facilities5.8
+ PraisedExcellent location · Beautiful pool area · Friendly staff · Spacious rooms
- ComplaintsOutdated facilities · Broken/noisy AC · Poor cleanliness · Hidden fees/breakfast issues

KEYSuitable for those valuing service over luxury. Verify room details, watch for upselling, and avoid if high hygiene standards are required.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?+
Located in central Marrakech near Jamaa El Fna, it scores 7.2/10 for location. It is a 15-minute drive to Menara Airport.
diningWhat about the dining and breakfast?+
Le Mont-Royal serves international and Moroccan cuisine. Guests praise the tasty food and excellent breakfast, though some note fee disputes.
serviceHow is the service attitude?+
Service is polarized. Many praise staff enthusiasm, but others report aggressive upselling and rude behavior. Service dimension score is 6.3.
roomWhat are the room facilities and hygiene like?+
Facilities score low (5.8). Guests often complain of outdated/broken items like AC leaks. Hygiene is mixed, with reports of stains, odors, or pests.
facilityWhat leisure facilities are available?+
Offers outdoor pool, sauna, steam room, gym, and nearby spa. Some praise the pool, but others report noise issues and misleading spa claims.
policyWhat are the check-in and check-out times?+
Check-in is at 14:00 and check-out at 12:00. Express services are available, though some guests reported timing disputes.
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