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Holiday Inn Express Pigeon Forge/Near Dollywood by IHG

★★·8.8/ 10Recommended
HHoliday Inn Express·IHG One Rewards·Hotels
📍308 Henderson Chapel Rd, Pigeon Forge, Tennessee, 37863 · Pigeon Forge ↗
📞+18654288600·Official site ↗
2017-09-26 opened· 105 rooms
Express check-outMeeting roomsFireplace in lobbyFitness facilities24-hour front deskExpress check-in/check-outAll 44 facilities +
Review
Official

Let me be the first to welcome you to our hotel...........(use name) - We are conveniently located off the Parkway (US-441) at traffic light #1 within 2.5 miles of most area attractions, dinner shows, and restaurants. The Fun-time trolley stops almost at our front door. - We offer free Wi-Fi access throughout our smoke-free hotel. - Our complimentary breakfast includes: eggs, breakfast meats, biscuit and gravy, pancakes, a assortment of breakfast breads, cereal, fruit, juice,milk, and coffee. - I hope you'll enjoy our host of great amenities, such as the indoor pool and whirlpool.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 214 guest reviews · multi-source · as of 2026-07-12

Guests praise the central location, friendly staff, and clean rooms. Breakfast is generally well-received. Common complaints include aging facilities (mattresses, carpets), odors, noise, and insufficient breakfast replenishment during peak hours.

Dimension scores · cross-source

Location9.4
Cleanliness8.9
Service8.8
Facilities8.7
Surroundings8.6
Value8.4
＋ PraisedGreat location · Friendly staff · Excellent breakfast · Clean and comfortable
－ ComplaintsAging facilities · Hygiene issues · Slow elevators · Inconsistent service

KEYSuitable for those valuing location and service over facility age. Avoid breakfast peaks and verify room condition upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?＋
Yes, with a location score of 9.4, it is centrally located near Dollywood and offers easy access to outdoor activities like golf and skiing.
diningHow is the breakfast? Is there anything to note?＋
Breakfast is generally well-received, but replenishment may be slow during peak hours. It is recommended to dine off-peak for the best experience.
familyIs this hotel suitable for family trips?＋
While families praise the location and cleanliness, please note the policy states 'children not allowed', so verify specific age restrictions before booking.
businessIs it convenient for business travelers to work here?＋
Very convenient. The hotel features a 24-hour business center, high-speed Wi-Fi, meeting spaces, and computer stations, plus express check-in/out services.
roomWhat are the room facilities like? What are the pros and cons?＋
Rooms have fridges, microwaves, and free Wi-Fi, and are generally clean. However, some guests report aging facilities, including sagging mattresses or AC noise.
serviceHow is the service attitude at the hotel?＋
With a service score of 8.8, staff are known for being friendly and attentive. Overall, the service reputation is excellent despite isolated communication issues.
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