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Hotel Europa

·Hotels
24-hour front deskFree WiFiStreet parkingElevatorBreakfast available (surcharge)Smoke-free propertyAll 9 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the unbeatable Puerta del Sol location and friendly staff. Rooms are generally clean and spacious. Complaints focus on non-opening windows causing poor ventilation/light, thin walls leading to noise, mediocre breakfast value, and isolated incidents of lost items or rude front desk staff.

Dimension scores · cross-source

Location9.8
Service9.3
Rooms9.2
Cleanliness9.1
Facilities8.8
Value8.5
Wi-Fi8.3
PraisedPrime location near metro and attractions · Friendly and helpful staff · Spacious rooms with excellent bathrooms · Convenient nearby dining and cafes
ComplaintsInconsistent soundproofing and street noise · High pricing relative to amenities · Firm beds and some tired room finishes · Mixed feedback on breakfast quality

KEYIdeal for city-center convenience seekers. Avoid if noise-sensitive; verify window type and soundproofing. Consider dining out to save on breakfast costs.

FAQ · grounded in hotel data & reviews

locationHow is the hotel location and nearby transport?
Guests rate the location 9.8 out of 10 across 75 reviews, praising its central Puerta del Sol setting near transit and attractions. Note that some streets become pedestrian zones after 10 AM, limiting vehicle access.
diningIs breakfast included and what dining options are available?
Breakfast is served daily as a separate offering, alongside an on-site restaurant, snack bar, and lounge. Reviews note limited variety and average value, though basic dining needs are met.
coupleWho is this hotel best suited for, and are children allowed?
Couples and solo travelers rate it highly for spacious rooms and friendly service. Although family reviews exist, the policy states children are not allowed, so please verify before booking.
roomWhat are the rooms like, and can the windows be opened?
Rooms score 9.2 with a 9.1 cleanliness rating; guests find them spacious with good bathrooms. However, some windows do not open, affecting light and ventilation, and beds may feel firm.
serviceHow is the front desk and overall service?
Service scores 9.3, with friendly staff frequently praised. A few isolated reviews mention front desk attitude or lost items, so keep valuables secure.
facilityWhat key facilities are available, and are pets allowed?
Amenities include free WiFi (8.3), 24-hour front desk, elevator, free lobby newspapers, and a smoke-free property. Pets are welcome, and televisions are available in common areas.
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