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The Ritz-Carlton, Santiago

★★★★★·9.4/ 10Excellent
TThe Ritz-Carlton·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Guest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 81 facilities +
Review
Official

At The Ritz-Carlton, Santiago, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Ritz-Carlton, Santiago, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Ritz-Carlton, Santiago, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the salon situated precisely at the hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Ritz-Carlton, Santiago · 万豪钛金入住报告(2022年11月)

  • 感恩节周末入住,用 centurion concierge 订的万豪钛金+FHR只是升到 club level 的 junior suite 没给club access。
  • 正好一个人给的 credit 不少,三餐都在餐厅解决了,菜品和酒水还算可以。
  • $150 的 food and beverage credit 只能用在餐厅(不能用来买 club access、不能用在 mini bar),送了一瓶中央河谷还凑合的 cab(欢迎酒送 cab 有点怪)。问了句有没有套房,答已售罄,额外接着给了个50分钟的马杀鸡。
  • 正好一个人给的 credit 不少,三餐都在餐厅解决了,菜品和酒水还算可以,manager 也特别热情,一入座就会问有没有饮食禁忌,是否有特殊场合需要庆祝。
2023-01-31

Scott · 2023-01-31 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 281 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional, warm service, prime location, and spacious rooms. Common complaints include aging facilities, inconsistent AC cooling, slow breakfast service, and occasional staff rudeness or logistical errors.

Dimension scores · cross-source

Location9.4
Cleanliness9.4
Surroundings9.2
Service9.0
Facilities8.7
Value8.2
PraisedExceptional and personalized staff service · Prime and safe location near metro/restaurants · Spacious and comfortable rooms · High-quality dining and breakfast
ComplaintsDated and aging facilities · Inconsistent or poor AC performance · Slow elevator service · Minor maintenance oversights

KEYSuitable for travelers valuing service and location. Request rooms avoiding west-facing sun due to heat; expect some aging infrastructure.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located centrally near Costanera Center (1.1km), it offers a safe environment and abundant dining options. Airport shuttle service is available for an additional charge.
serviceWhat is the level of service like?
With a service score of 9.0, guests consistently praise the warm, professional, and attentive staff, making service a highlight of the stay.
roomAre the rooms spacious and comfortable? What facilities are included?
Rooms are spacious with AC, flat-screen TVs, and premium bathroom amenities. While many are soundproofed, some guests note aging facilities or inconsistent AC cooling.
diningAre there rich breakfast and dining options?
The hotel features an on-site restaurant, coffee shop, and room service with abundant breakfast options. However, some guests report slow service during peak breakfast hours.
facilityWhat leisure and fitness facilities are available?
Facilities include an indoor heated pool, rooftop pool, spa, gym, and free bike rentals. A business center and tour desk are also available for diverse needs.
familyIs this hotel suitable for families?
Highly suitable for families. It welcomes pets, offers kid meals, family rooms, and baby safety gates. Staff are known for their special care and gifts for children.
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