Search cities, hotels, brands…
1 / 24

Grand Hyatt Jakarta

★★★★★·9.4/ 10Excellent
GGrand Hyatt·World of Hyatt·Hotels
1991 opened · 2020 renovated· 415 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 65 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi and car hire amenities for your ease in navigating around Jakarta. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service and luggage storage to ensure a comfortable stay for guests. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service and blackout curtains, all designed with your ease in mind. At Grand Hyatt Jakarta, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries, bathrobes and towels within a few chosen chambers. To experience refined leisure, do not miss the opportunity to drop by the executive lounge. Start your day stress-free at Grand Hyatt Jakarta as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Grand Hyatt Jakarta. Unwind and conclude each day delightfully by stopping by massage, salon and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Earn 30 Tier-Qualifying Nights or 50,000 Base Points in one calendar year. Elite status is received after meeting the requirement and lasts through February of the second calendar year following qualification; members must re-qualify each calendar year.
04

Guest scores & sentiment

From 625 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location, mall connectivity, spacious rooms, and warm service. Breakfast is highly rated. Complaints focus on high F&B prices, elevator congestion during peaks, minor pool design flaws, and occasional slow service.

Dimension scores · cross-source

Location9.8
Surroundings9.6
Facilities9.4
Cleanliness9.4
Service9.2
Rooms8.9
Value8.4
PraisedStrategic location · Spacious and clean rooms · Excellent pool facilities · Friendly staff service
ComplaintsCrowded breakfast and slow replenishment · Long check-in wait times · Security concerns · Stale fruit garnishes at breakfast

KEYIdeal for shoppers and business travelers. Expect high F&B costs, avoid peak elevator times, and note pool safety details.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Excellent location (score 9.8), directly connected to Plaza Indonesia Mall and near the metro. Guests praise the strategic CBD spot, though street noise may occur.
diningWhat is the breakfast experience and dining options?
Breakfast is highly rated with diverse options. Dining includes C's Restaurant, Sumire, and Poolside. However, some guests note high F&B prices and occasional chaos during peak breakfast hours.
roomAre the rooms spacious? How is the soundproofing?
Rooms are generally praised as spacious and comfortable (score 8.9). However, some business and solo travelers noted poor soundproofing and potential street noise.
serviceWhat is the level of service?
Service is warm and professional (score 9.2), highly appreciated by families and couples for personalized care. Occasional slow response times were noted during peak periods.
facilityWhat fitness and leisure facilities are available?
Facilities score 9.4, featuring an outdoor pool, paid gym, spa, sauna, and massage. Supervised childcare is available. Note: some guests mentioned safety concerns with pool steps.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 12:00. Children are allowed, but pets are not permitted. Members (Globalist+) may enjoy early check-in and late checkout subject to availability.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →