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Hotel del Carmen

★★★
·Hotels
📍Calle copal 3 · Cuernavaca ↗
Full-service spa24-hour front deskGardenTerraceFree WiFiConcierge serviceAll 14 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the central location near the church. However, complaints dominate regarding noise from street/basement rooms, outdated facilities, hard beds, hygiene issues (stains, bugs), and poor staff attitude with booking disputes.

Dimension scores · cross-source

Location8.6
Rooms6.7
Service6.7
Cleanliness6.7
Value6.5
Facilities6.4
Wi-Fi3.8
＋ PraisedExcellent location near the church and city center · Convenient access and easy to reach · Good value for money meeting basic needs · Reliable hot water in some rooms
－ ComplaintsStreet and bar noise disrupts sleep · Disorganized front desk service and unfriendly attitude · Small, dated rooms with overly firm beds · Poor Wi-Fi signal and limited TV channels

KEYSuitable for location-focused travelers. Verify room floor to avoid basement/street noise, check bedding hygiene, and keep payment proofs to avoid front desk disputes.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Excellent location near the church and city center (8.6/10). Convenient for sightseeing.
pros_consWhat are the main pros and cons?＋
Pros: Prime location. Cons: Noise in basement/street rooms, outdated facilities, hard beds, hygiene issues (bugs/stains), and rude staff with booking disputes.
roomHow are the room facilities and service experience?＋
Facilities are outdated. Wi-Fi signal is poor (3.8/10), and beds are reported as too hard by many guests.
serviceIs the front desk service good? Are there extra charges?＋
Service score is low (6.7/10). Guests report rude staff, booking mismatches, and disputes over extra charges for utilities.
familyIs it suitable for families?＋
While some families liked the mountain view, service and hygiene issues were prominent. Note: Policy states children are not allowed.
coupleHow is the experience for couples?＋
Couples appreciate the location but complain about outdated facilities, bed stains, insects, and bathroom odors affecting comfort.
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