Hotel Palacio Maya
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a fitness center. Additional amenities at this Art Deco hotel include complimentary wireless internet access and concierge services. Enjoy local and international cuisine at BALAM, a buffet restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the poolside bar. Buffet breakfasts are available daily for a fee. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite. Make yourself at home in one of the 63 air-conditioned rooms featuring minibars and LED televisions.
Guest scores & sentiment
From 155 guest reviews · multi-source · as of 2026-07-19
Guests frequently praise the spacious clean rooms, lush garden and pool area, generous breakfast buffet, friendly staff, and good value near Paseo Montejo. However, several reviewers note aging facilities, occasional sewer odors in rooms, unstable room WiFi, noise from hallways or street, and inconsistent service response times.
Dimension scores · cross-source
KEYSuitable for travelers seeking spacious rooms, garden views, and good value. Those sensitive to odors or needing reliable WiFi should request courtyard rooms and manage expectations regarding older facilities.
Room types · 8
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Family Suite
<p><strong>1 Queen Bed and 2 Large Twin Beds</strong></p><p>893-sq-foot room with city views </p><br/><p><b>Layout</b> - 2 bedrooms and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, separate bathtub and shower, and rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Presidential Suite
<p><strong>1 Queen Bed</strong></p><p>753-sq-foot room, furnished balcony with city views </p><br/><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, separate bathtub and shower, and rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; rollaway beds (free) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Suite, 2 Queen Beds
<p><strong>2 Queen Beds</strong></p><p>700-sq-foot room with a balcony </p><br/><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, and rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Suite, Bathtub
<p><strong>2 Queen Beds</strong></p><p>538-sq-foot room with a balcony </p><br/><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, and separate bathtub and shower or rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Studio Suite, 1 Queen Bed, Pool View
<p><strong>1 Queen Bed</strong></p><p>409-sq-foot room, balcony with pool views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, free toiletries, a hair dryer, and towels</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Standard Double Room, Multiple Beds
<p><strong>2 Large Twin Beds</strong></p><p>301-sq-foot room with a balcony </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, bathtub or shower, and shower or rainfall showerhead</p><p><b>Practical</b> - Safe, iron/ironing board, and desk; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Basic Room
<p><strong>1 King Bed</strong></p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, free toiletries, a hair dryer, and towels</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - No cribs (infant beds) available, toothbrush and toothpaste not available</p><p>Non-Smoking</p>
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Standard Room
<p><strong>1 Double Bed</strong></p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 32-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, free toiletries, a hair dryer, and towels</p><p><b>Practical</b> - Safe, iron/ironing board, and desk</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Visual fire alarm</p><p><b>Need to Know</b> - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available</p><p>Non-Smoking</p>
Rates / book on FlyerTrip →Facilities · 30
All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.