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The Plaza Hotel Columbus at Capitol Square

★★★★·7.8/ 10Good
SSheraton·Marriott Bonvoy·Hotels
2012 renovated· Check-in 04:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 56 facilities +
Review
Official

The Plaza Hotel Columbus at Capitol Square provides flawless service and all the necessary facilities for visitors. The hotel offers reception assistance, including safety deposit boxes, to ensure guest satisfaction. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 219 guest reviews · multi-source · as of 2026-07-12

Guests praise the central location, spacious clean rooms, and helpful staff. Common complaints include outdated facilities, malfunctioning AC, hygiene issues like stains or mold, and confusing parking instructions.

Dimension scores · cross-source

Location8.4
Cleanliness7.5
Service7.3
Facilities7.0
Surroundings7.0
Value6.4
+ PraisedExcellent location · Friendly staff · Spacious rooms · Prime location
- ComplaintsDated facilities · Cleanliness issues · AC/equipment failures · Missing mini-fridge

KEYSuitable for those valuing location and space. Expect aging facilities; verify AC function and room cleanliness upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What attractions are nearby?+
Excellent central location near Columbus Museum of Art and OSU Golf Club. Environment score is 8.4/10.
roomWhat are the room facilities and basic amenities?+
Spacious rooms with cable TV, coffee machine, and premium bathroom amenities. Some have great views, though some guests note outdated facilities or hygiene issues.
diningWhat dining options are available on-site?+
Features The Plaza Restaurant and Lounge, plus a Starbucks in the lobby. Club lounge experience is also praised.
serviceHow is the staff service?+
Service score is 7.3. Guests consistently praise the friendly, professional, and helpful staff, especially concierge.
businessIs it suitable for business travel?+
Highly suitable. 99 business travelers praised the central location and comfortable rooms, though some noted aging facilities.
familyIs it family-friendly? Are pets allowed?+
Children and pets are welcome with pet bowls provided. Families appreciate the location and space, but note some aging facilities.
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