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Hotel Windsor Castle

★★★
·Hotels
📍Calle 10 25a 37 · Bogotá ↗
24-hour front deskGardenLuggage storageTerraceFree WiFiBreakfast available (surcharge)All 11 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the excellent location, attentive staff, clean comfortable rooms, and varied breakfast. The main drawback is ongoing major renovation, which closes the bar, restaurant and lounge, forces some guests to use stairs, and causes occasional noise or dust. Several reviewers noted they were informed of the works only after payment, and parking fees are considered high.

Dimension scores · cross-source

Location9.6
Rooms9.0
Service9.0
Wi-Fi8.8
Cleanliness8.8
Facilities8.1
Value7.8
＋ PraisedExcellent location · Friendly and professional staff · Comfortable and clean rooms · Good breakfast quality
－ ComplaintsFacility loss due to renovations · Expensive parking · Insufficient prior notice of renovations · No elevator in some rooms

KEYIdeal for travelers prioritizing location and service. Confirm renovation status, elevator access, and parking costs before booking. Those expecting full dining and lounge facilities may find the current experience limited.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
The location is excellent with a dimension score of 9.6. Guests consistently praise its prime position near attractions.
diningDoes the hotel offer breakfast? Can I dine there now?＋
Paid continental breakfast is available and well-reviewed. However, the bar, restaurant, and lounge are closed due to major renovations.
pros_consWhat are the main drawbacks or inconveniences currently?＋
Major renovations mean no elevator, restaurant, or bar. Some rooms require stairs, with occasional noise/dust. Parking fees are also considered high.
serviceHow is the staff service attitude?＋
Staff are friendly and professional, scoring 9.0 in dimensions. They receive high praise for flexible arrangements and personalized care during renovations.
roomWhat are the room facilities? Is there an elevator?＋
Rooms feature flat-screen TVs, free Wi-Fi, and satellite TV, scoring 9.0. Note: There is no elevator, and some rooms require stairs due to renovations.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 09:00 and check-out at 13:00. Pets are allowed, and 24-hour front desk and luggage storage are available.
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