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Florencia Hotel Boutique

★★★·8.4/ 10Recommended
·Hotels
📍16 Hermanos Domínguez Zona Centro · Tuxtla Gutiérrez ↗
Proposal/romance packages available24-hour front deskFree WiFiChange of towels (on request)Change of bed sheets (on request)Proposal/romance packages availableAll 12 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the tranquil location, comfortable beds, cleanliness, and friendly staff, especially breakfast. Common complaints include lack of private parking, small rooms, maintenance issues like AC leaks, and occasional hygiene or service attitude problems.

Dimension scores · cross-source

Rooms9.4
Service9.4
Cleanliness9.4
Facilities9.2
Location9.1
Value8.9
Wi-Fi8.7
＋ PraisedQuiet, walkable location · Comfortable and clean rooms · Generally friendly staff · Attractive design and ambiance
－ ComplaintsParking mismatch with listing; street parking required · Compact rooms or lack of windows · Sporadic maintenance issues like delayed hot water or AC dripping · Isolated reports of odors, pests, or hygiene concerns

KEYIdeal for quiet seekers who enjoy walking. Note parking is street-based; verify room size and condition upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?＋
Located in the heart of San Cristóbal de las Casas, steps from Arches of Carmen and Santo Domingo Handicraft Market. It offers a quiet atmosphere with convenient access to nearby dining and attractions.
roomWhat are the room facilities and services like?＋
Rooms feature Smart TVs, Select Comfort beds, and Frette sheets (score 9.4), with rainfall showers. Wi-Fi scores 8.7. However, some guests note small sizes, maintenance issues like AC leaks, and average soundproofing.
diningIs the breakfast good? Are there other dining options?＋
Breakfast is highly praised for being delicious and varied. The hotel offers tour/ticket assistance and a shared microwave. Note that the restaurant may be closed on Mondays, and parking is only available on the street.
coupleIs it suitable for couples? What is the atmosphere like?＋
Highly suitable for couples. 57 couple guests praised the tranquil atmosphere, comfortable beds, and cleanliness. Proposal packages are available. However, be aware of potential issues with small rooms, poor soundproofing, and aging facilities.
policyWhat are the check-in/out times? Are pets or children allowed?＋
Check-in is at 15:00 and check-out at 12:00. Children and pets are not allowed. It is a smoke-free property with a 24-hour front desk.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Quiet location, comfortable/clean beds, friendly staff, excellent breakfast. Cons: No private parking, small rooms, maintenance issues (AC leaks, TV faults), average soundproofing, and occasional hygiene/service lapses.
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