HOTEL Y RESTAURANTE HACIENDA LOS VOLCANES
·Hotels
Offsite parking discounted rates availableFitness facilities (surcharge)Guest education on local ecosystems and cultureSwimming poolFamily roomsLuggage storageAll 86 facilities +
04
Guest scores & sentiment
From 80 guest reviews · multi-source · as of 2026-07-20
Guests praise the beautiful gardens, tranquil atmosphere, and friendly staff. Rooms are spacious and clean. Key complaints include lack of air conditioning in some rooms, firm beds, and broken TVs. Restaurant service is often slow with inconsistent food quality. Pool water is cold, and there are concerns about hidden breakfast charges.
Dimension scores · cross-source
Service9.5
Rooms9.2
Cleanliness9.2
Location9.1
Facilities9.0
Surroundings8.8
Value8.6
Wi-Fi8.1
＋ PraisedNatural ecology & tranquility · Spacious, clean & comfortable rooms · Good facilities & scenic views · Reception & morning dining service appreciated
－ ComplaintsSlow restaurant service & inconsistent responsiveness · Cold pool & jacuzzi maintenance issues · High Booking rates cause dissatisfaction · Room amenity faults or humidity
KEYIdeal for nature lovers seeking tranquility. Verify if rates include breakfast, expect firm beds, and consider rooms without AC unsuitable for heat-sensitive guests.
FAQ · grounded in hotel data & reviews
locationWhere is the hotel located and how convenient is the transport?＋
Located in Santa Lucía Milpas Altas, about 22 km from Miraflores Museum. It offers a quiet rural setting, though nearby attractions are limited, so self-driving or shuttle arrangements are recommended.
diningHow is the breakfast and dining experience?＋
An à la carte or American breakfast and on-site restaurant are available. Service scores 9.5, but some guests note slower meal preparation and occasional food quality fluctuations, so allow extra dining time.
coupleIs this hotel suitable for couples?＋
Highly suitable for couples, with 35 partner travelers praising the tranquil gardens and spacious rooms. The hotel boasts a 99% recommendation rate, making it an excellent choice for a peaceful getaway.
familyIs it convenient for families with children, and what kid-friendly facilities are available?＋
Children are welcome, and the property features family rooms, kid meals, and outdoor play equipment. Twenty-six family guests appreciated the natural scenery and atmosphere, though dining efficiency may vary.
roomWhat are the room amenities, and is there air conditioning?＋
Rooms include flat-screen TVs, private terraces, and mountain views, scoring 9.2 for comfort and cleanliness. However, some guests reported missing air conditioning and firm mattresses, so confirm specifics when booking.
pros_consWhat are the main pros and cons of the hotel?＋
Guests consistently highlight the beautiful gardens, friendly staff, and serene environment. Main drawbacks include missing AC in some rooms, slow restaurant service, cold pool water, and occasional TV malfunctions across 80 reviews averaging 9.0.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →R
Room types · 2
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Deluxe King Room
1 × Extra-large double bed (Super-king size)28 ㎡up to 3
The spacious double room features a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Rates / book on FlyerTrip →
Deluxe Queen Room with Two Queen Beds
2 × Queen bed28 ㎡up to 4
The twin room provides a private entrance, soundproof walls, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Rates / book on FlyerTrip →F
Facilities · 86
All facilities & services listed by the hotel (aggregated across sources).
Offsite parking discounted rates availableFitness facilities (surcharge)Guest education on local ecosystems and cultureSwimming poolFamily roomsLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsFacilities for disabled guestsIroning serviceHot tub/JacuzziPacked lunchesParkingTerraceCurrency exchangeKaraokeShared lounge/TV areaBoard games/puzzlesShuttle service (additional charge)Concierge serviceGrocery deliveriesKid mealsKids' outdoor play equipmentHeated poolOutdoor furnitureFruitsCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareGuests can opt-out any cleaning services during stayShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyMobile app for room serviceInternet accessJapanese gardenFitness facilities (surcharge)Exercise/lap poolNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availablePlayground on sitePrivate picnicsReception hallSecured parkingSelf parking (surcharge)Snack bar/deliSupervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskWheelchair accessible
N
Nearby & map
Sights
1
Antigua Guatemala Cathedral
place_of_worship
Roman Catholic church in Antigua Guatemala, Guatemala
9.9km
2
San Francisco Church
place_of_worship
church building in Antigua Guatemala, Guatemala
9.6km
3
La Merced Church
place_of_worship
church in Antigua Guatemala
10.0km
4
Santa Catalina Arch
landmark
bridge in Guatemala
10.0km
5
Naciones Unidas National Park
park
national park in Villa Nueva, Guatemala
9.0km
6
Church and Convent of Capuchins
place_of_worship
building in Antigua Guatemala, Guatemala
9.7km
7
Fraternidad Cristiana de Guatemala
place_of_worship
church in Mixco, Guatemala
7.2km
8
Estadio Municipal Amatitlán
culture
stadium in Guatemala
9.9km
1
2
3
4
5
6
7
8
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.