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The Hotel

★★★★·8.7/ 10Recommended
·Hotels
📍38 Boulevard de Waterloo, Brussels, 1000 · Brussels ↗
📞003225043342·Official site ↗
2025 renovated· 422 rooms· Check-in 03:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic water bottlesElectric car charging stationNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 61 facilities +
Review
Property information · Hotelbeds

Enjoy a relaxing experience at the full-service spa offering a variety of massages. Take advantage of the hotel's recreational amenities, including a fitness center and bicycle rentals. This hotel also provides complimentary Wi-Fi, concierge services, and a banquet hall. The Iris restaurant offers a delightful dining experience with its bar/lounge and garden views. For added convenience, 24-hour room service is available. Full breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM (fees apply). Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Planning an event in Brussels? This hotel offers 17, 222 square feet (1, 600 square meters) of event space, including a conference center and 12 meeting rooms. Self-parking is available onsite (subject to charges). The hotel's 422 guest rooms provide a comfortable retreat, each featuring a minibar, espresso maker, and smart TV with satellite programming. Complimentary Wi-Fi is also provided. Private bathrooms are equipped with bathtubs or showers, complimentary toiletries, and hair dryers. Additional conveniences include laptop-compatible safes and desks. Housekeeping is provided daily. The hotel is conveniently located near Avenue Louise, Egmont Palace, and Place du Petit Sablon, among other attractions.

04

Guest scores & sentiment

From 353 guest reviews · multi-source · as of 2026-07-08

Guests praise the prime location, stunning views, comfortable beds, and extensive breakfast, with generally positive service. Common complaints include poor soundproofing, lack of privacy in open bathrooms, maintenance issues like AC or leaks, and inconsistent housekeeping or luggage assistance.

KEYIdeal for those valuing views, location, and breakfast. Noise-sensitive guests should be cautious; verify room condition upon arrival and pack toiletries.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋
Located in the heart of Brussels, it offers a prime position with convenient transport access, making it ideal for exploring the city.
diningHow is the breakfast? Is there a restaurant?＋
The Iris restaurant serves an excellent and varied breakfast (surcharge) with garden views. 24-hour room service is also available.
roomWhat are the room amenities? Are the beds comfortable?＋
Rooms feature free WiFi, smart TVs, and espresso makers. Guests praise the comfortable beds and cleanliness, though some note poor soundproofing.
roomWhat is special about the bathroom design?＋
The open-plan bathrooms may lack privacy for some guests. Also, occasional maintenance issues like leaking showers have been reported.
serviceHow is the service level?＋
Staff are friendly and helpful, offering multilingual support. However, some guests noted inconsistent housekeeping responsiveness and lack of luggage assistance.
facilityWhat leisure and fitness facilities are available?＋
The hotel features a full-service spa, fitness facilities, and an on-site art gallery. Bicycle and Segway rentals are available nearby.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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