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Aparthotel Lumen

8.7/ 10Recommended
·Aparthotels
📍Ul.Smoleńskiego 110 · Kraków ↗
WiFi availableFree ParkingBusiness centerHeatingFamily roomsLuggage storageAll 46 facilities +
Review
04

Guest scores & sentiment

From 76 guest reviews · multi-source · as of 2026-07-20

Guests praise convenient location, abundant breakfast, and friendly staff. Major complaints include poor hygiene (mold, stains), outdated facilities, thin walls, and booking chaos.

Dimension scores · cross-source

Service8.9
Location8.3
Wi-Fi8.2
Value8.2
Cleanliness8.1
Rooms8.0
Facilities8.0
Surroundings7.8
＋ PraisedBreakfast quality appreciated · Friendly staff and quick room swaps · Good location · Decent value for money
－ ComplaintsPolarized cleanliness reviews · Noise affected by group events · Maintenance and aging facilities · Rooms tend to be cold

KEYSuitable for transit/short stays. Check hygiene/facilities carefully; expect noise and aging decor.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋
Located near the A4 highway, the hotel offers convenient access to major attractions like Wawel Royal Castle and Schindler Factory Museum within a 10 km radius.
diningWhat are the breakfast and dining options?＋
Guests highly praise the abundant and tasty breakfast. The property features an on-site restaurant, bar, minimarket, and grocery delivery services.
familyIs the hotel suitable for families, and what child-friendly facilities are available?＋
The hotel offers family rooms and welcomes pets. Guest feedback highlights its convenient location and quality breakfast, making it ideal for family transit or short trips.
roomHow are the room hygiene and facility conditions?＋
Rooms and facilities score 8.0, while cleanliness scores 8.1. Some guests note outdated amenities, thin walls, and occasional cleaning issues, so verifying room details upon arrival is advised.
serviceHow is the front desk service attitude and responsiveness?＋
Staff service scores an impressive 8.9, with guests praising the friendly and helpful front desk. Express check-in and cashless payment options further enhance efficiency.
policyWhat is the checkout time, and are pets allowed?＋
Standard checkout is at 07:00. Pets are welcome, and the property provides pet bowls. Luggage storage and heating are also available for guest convenience.
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