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The Oyster Box

★★★★★·9.4/ 10Excellent
·Hotels
1947 opened · 2009 renovated· 86 rooms· Check-in 02:00 PM / out 11:00 AM
Sustainability/community reinvestment (10% revenue or more)Arcade/game roomProposal/romance packages availableComprehensive recycling policyNo single-use plastic water bottlesElectric car charging stationAll 96 facilities +
Review
Official

Perfectly situated on the ocean's edge, a brief 5-minute walk from Umhlanga Village Centre, the hotel is conveniently located for quick and easy access to Durban city centre, the international airport and numerous shopping centres, yet has a feeling of classical charm and elegance. It sits on the dramatic shoreline of the Indian Ocean overlooking the lighthouse of Umhlanga. Features range from exceptional cuisine and fine wines to a rich collection of artwork and furnishings. Breath-taking ocean views are available throughout the hotel. Conference facilities and WLAN Internet access are provided for the needs of business travellers. The resort has 86 air-conditioned guestrooms, each featuring an inspiring balcony and various modern amenities. A SPA centre is available to those travelling in pursuit of relaxation.

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Guest scores & sentiment

From 484 guest reviews · multi-source · as of 2026-07-05

Dimension scores · cross-source

Service10.0
Location10.0
Cleanliness9.8
Rooms9.7
Facilities9.6
Surroundings9.6
Value9.0
+ PraisedExceptional service and staff attitude · Stunning sea views and location · High-quality breakfast and dining · Comfortable rooms and decor
- ComplaintsNoise in restaurant during breakfast · Occasional AC malfunctions · Aging facilities/malfunctions · High price

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surroundings?+
Located in picturesque Umhlanga with a perfect 10.0 location score, guests praise its seaside setting and colonial charm.
serviceWhat is the level of service like?+
Service scores a perfect 10.0. Staff are described as attentive and professional, offering concierge and bellhop services with high guest satisfaction.
diningWhat are the dining options and breakfast experience?+
Features Indian cuisine, 24-hour room service, and a poolside bar. Breakfast is highly recommended but noted for noise during peak hours. Surcharge applies.
roomHow are the room facilities and comfort?+
Rooms score 9.7, featuring AC, Smart TVs, free WiFi, and private patios. Some offer sea views, though some guests noted aging facilities like drainage issues.
facilityWhat leisure and fitness facilities are available?+
Features a full-service spa, two outdoor pools, health club, sauna, and fitness center. Also includes an arcade, library, and picnic area, scoring 9.6.
pros_consWhat are the main pros and cons of staying here?+
Pros: Sea views, excellent service, location, and food. Cons: Aging facilities (loose handles, lights), noise during breakfast, and occasional AC or parking issues.
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