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Era Hotel & Spa Tulum

★★★★·9.2/ 10Excellent
·Hotels
📍Calle 6 Sur, entre 7 sur y 5 Sur, La Veleta · Tulum ↗
📞+529842126159
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableHealth or beauty spa nearbyAir conditioningSwimming poolFamily roomsLuggage storageAll 72 facilities +
Review
Official

Era Tulum is a new concept hotel inspired by the beauty of nature, Mediterranean architecture, and local materials. It aims to offer guests an experience beyond a simple stay with high-quality comfort and services. Located 1. 5 kilometers from the town center, the property provides easy access to all the destination offers. Public transport is available 5 kilometers away, and the nearest beach is 8. 8 kilometers away. Built in 2018, this intimate property ensures a quiet stay with just nine guest rooms. Guests can enjoy Wi-Fi in public areas. The reception is not open 24/7. Pets are not allowed. On-site parking and airport transfers are available for added convenience. Guests can also take advantage of the hotel's health facilities, though some services may incur additional fees.

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Guest scores & sentiment

From 193 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the warm, attentive staff, clean and stylish rooms, and delicious breakfast. The quiet, safe neighborhood offers easy access to local restaurants, while free bikes and a pleasant pool enhance the stay. Main drawbacks include the distance to the beach, open showers that splash water into rooms, occasional hot water issues, limited shared spaces, and some facility wear.

Dimension scores · cross-source

Service8.9
Location8.9
Cleanliness8.6
Surroundings8.6
Facilities8.3
Value8.0
＋ PraisedSpacious, clean, and aesthetically pleasing rooms · Friendly and helpful staff · Good quality breakfast · Peaceful and relaxing atmosphere
－ ComplaintsRemote location requiring transport · Open showers causing water spillage · Uncomfortable mattresses or pillows · Inconsistent service responsiveness

KEYIdeal for travelers seeking a quiet, service-focused stay with great breakfast. Rent a scooter or budget transit time if visiting the beach frequently, and note the open-concept showers may not suit those preferring dry bathrooms.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to get to the beach?＋
Located in a quiet, safe area with nearby dining, but it is far from the beach. Guests recommend using the free bikes or taxis to reach the coast.
diningHow is the breakfast? Is there an on-site restaurant?＋
The breakfast is highly praised for its variety and taste. However, some guests noted the on-site restaurant or breakfast service may occasionally be closed or limited.
roomWhat are the pros and cons of the room facilities?＋
Rooms are spacious, clean, and modern with AC and private baths. The main downsides are open showers that splash water and occasional hot water instability.
serviceHow is the staff service?＋
Staff are warmly praised for their attentive service, scoring 8.9 in service dimensions. They offer concierge help, express check-in, and bike rentals.
facilityWhat leisure facilities does the hotel offer?＋
Facilities include a pool, terrace, sauna, massage, and nearby spa. While the pool is small, guests appreciate the free bikes and outdoor furniture.
familyIs this hotel suitable for families?＋
Children are allowed, and family rooms are available. It offers a quiet environment and healthy breakfast, though shared spaces are limited and some facilities like bikes may be worn.
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