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Mercure Carcassonne La Cité

Name: Mercure Carcassonne La Cité
Address: 18 Rue Camille Saint-Saens, Carcassonne, FR

★★★★·9.0/ 10Excellent

·Hotels

📍18 Rue Camille Saint-Saens · Carcassonne ↗

📞+0033468252499

Check-in 03:00 PM / out 12:00 PM

Offsite parking discounted rates availableElectric bicycle charging stationAir conditioningSwimming poolFamily roomsLift / ElevatorAll 67 facilities +

Review

Official

A 5-minute walk from the Medieval City and the city center, the Mercure Carcassonne la Cite hotel looks just like a farmhouse in the Languedoc. Whether as a family, on a business trip, or for seminars, you will feel welcome all year round thanks to the hotel warm, refined decor, outdoor swimming pool during the summer season and tree-filled terrace. We also have a restaurant, a bar with a fireplace, and free, enclosed, private car park, helping you enjoy your stay in Carcassonne.

Guest scores & sentiment

From 138 guest reviews · multi-source · as of 2026-07-18

Guests praise the prime location near the Citadel, free parking, and friendly staff. Dining is generally well-received. Common complaints include small rooms lacking seating/fridges, poor soundproofing, confusing shower controls, and seasonal pool closure.

Dimension scores · cross-source

Cleanliness9.1

Location9.1

Surroundings9.0

Facilities8.8

Service8.5

Value8.2

＋ PraisedExcellent location near the Citadel · Free parking available · Friendly and helpful staff · Comfortable bedding

－ ComplaintsSmall rooms or lack of furniture · Insufficient storage/no fridge · Inconsistent breakfast quality/service · Poor air conditioning performance

KEYIdeal for drivers and short stays. Book larger rooms for space; expect potential issues with soundproofing, amenities, and seasonal pool availability.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and nearby transport?＋

Guests highly praise its prime location near the Citadel (score 9.1) and convenient free parking for easy exploration of the medieval district.

diningWhat are the dining and breakfast experiences like?＋

The restaurant serves Mediterranean cuisine and wines, while breakfast is generally well-received though occasionally inconsistent. Child meals are also available.

familyIs this hotel suitable for families? What are the highlights?＋

Highly recommended for families. Parents appreciate the prime location, free parking, and friendly staff. The garden and pool are great for kids, with child meals available.

roomWhat are the room facilities like? Any details to note?＋

Rooms feature air conditioning, soundproofing, and modern amenities with a cleanliness score of 9.1. Note that some rooms are compact or lack fridges/chairs.

serviceHow is the level of service and staff attitude?＋

Service scores 8.5 out of 10. Guests consistently praise the warm and helpful staff who offer room service, with minor notes on peak-hour responsiveness.

policyWhat are the check-in/out times, and are pets allowed?＋

Check-in is at 16:00 and check-out at 12:00. Pets are welcome with provided bowls and baskets. All rooms are non-smoking and wheelchair accessible.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Privilege Double Room with Sofa

1 × Twin bed / 1 × Double bed30 ㎡up to 4

This air-conditioned room features a modern décor. It includes a flat-screen TV with satellite channels, a seating area with a sofa and a coffee maker. It also has a private bathroom with a bath or a shower.

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Superior Twin Room with Sofa Bed

2 × Twin bed29 ㎡up to 4

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Standard Double Room

1 × Double bed18 ㎡up to 2

This air-conditioned room features a modern décor. It includes a satellite TV and a private bathroom with a bath or a shower.

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RoomStandard Twin Room

Standard Twin Room

2 × Twin bed18 ㎡up to 2

This air-conditioned room features a modern décor. It includes a satellite TV and a private bathroom with a bath or a shower.

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Privilege Room - a double bed and a trundle bed for 2 people

1 × Double bed / 1 × Trundle bedup to 4

1 Double Bed and 1 Double Trundle BedSoundproofed room Internet - Free WiFi Entertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Wheelchair accessibleEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking, pet friendly

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Privilege Room - two single beds and a trundle bed for 2 people

2 × Twin bed / 1 × Sofa bedup to 4

2 Twin Beds and 1 Double Sofa BedSoundproofed room Internet - Free WiFi Entertainment - Satellite channels and iPod dock Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)Sleep - Blackout drapes/curtains and bed sheets Bathroom - Partially open bathroom, shower/tub combination, bathrobes, and slippersPractical - Safe, desk, and phone; cribs (free) available on requestComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningEco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling binNeed to Know - Housekeeping on requestNon-Smoking, pet friendly

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Nearby & map

DiningSights

La Table de Franck Putelat

Modern Cuisine, Creative · ★★ Michelin

€€€€

The medieval city is emblematic of the time-honoured heritage of Carcassonne and its region… and the same could almost be said of Franck Putelat. Established at the foot of the city’s famous ramparts, this native of the Jura who has made the Aude his home, spins a succulent tale of land and sea in his contemporary, designer lair. Much of the produce comes from his large vegetable garden, as he cleverly reworks regional hits according to his mood and inspiration of the day. Attractive plating, lashings of flavour and suave finesse embody his spot-on repertory. Three examples that have become ic

1.0km

La Table d'Alaïs

regional

€€

Within the medieval walled city, this is your best bet if you want to avoid the tourist traps. Up the stairs, you'll find the pared-back dining area leading onto a courtyard terrace for dining in fine weather. On the menu, traditional and modern go hand in hand: 64-degree egg, truffle and button mushrooms; cassoulet with Castelnaudary beans and duck confit; pavlova with seasonal fruit and vanilla mascarpone cream.

431m

La Barbacane

Classic Cuisine

€€€€

Set deep in historic Carcassonne, the Hôtel de la Cité is a superb example of neo-Gothic architecture, built in 1909 on the site of the former episcopal palace, whose magnificent gardens abut the ramparts. Inside, stained-glass windows, coats of arms and wainscoting lend it an ambience worthy of 19C French architect Viollet-le-Duc. Based on top quality ingredients, notably Mediterranean fish and seafood, as well as game and mushrooms in autumn, the menu champions the region’s terroir in dishes that add a new spin to classical recipes.

600m

Brasserie à 4 Temps

Traditional Cuisine

€€

A modern brasserie extended by a shady terrace, where you can enjoy classics that have been given a new spin by Franck Putelat's former sous-chef. House pâté en croûte, beef tartare, vol-au-vent or cassoulet… Rustic, wholesome fare throbbing with flavour. Book ahead to be sure of a table.

1.5km

Domaine d'Auriac

french

€€€

A magnificent 19C property steeped in history sets the elegant scene and provides the perfect foil for classical recipes, enhanced by the odd modern twist. When the weather allows, make a beeline for the terrace overlooking the grounds. The epitome of good taste in a quintessentially French country estate.

3.3km

Le Moulin de Trèbes

regional

€€

This old mill is steeped in charm, illustrated by the terrace directly overlooking the Canal du Midi. The food is simple and modern, with a speciality of caramelised calf sweetbreads with sesame and stewed endives. A real pleasure to be sampled with one of the carefully selected local vintages.

6.4km

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.

Mercure Carcassonne La Cité

Guest scores & sentiment

Room types · 6

Privilege Double Room with Sofa

Superior Twin Room with Sofa Bed

Standard Double Room

Standard Twin Room

Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

Facilities · 67

Nearby & map