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Holiday Inn Express & Suites Jackson by IHG

★★★·8.6/ 10Recommended
HHoliday Inn Express·IHG One Rewards·Hotels
2019 opened · 2017 renovated· 51 rooms· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 52 facilities +
Review
Official

Discover California's Gold and Wine Country at the Holiday Inn Express® Hotel & Suites Jackson. Conveniently located on Hwy-49 South at Hwy-88, our hotel offers a comfortable stay for leisure travelers, families, and wedding guests. Enjoy easy access to local attractions, including Jackson Rancheria Casino (3. 5 miles) and Kirkwood Ski Resort, your gateway to South Lake Tahoe. Explore the vineyards of Sutter Creek and Sierra Ridge, browse unique antiques in historic downtown Jackson, or visit the local Trader Joe's. Business travelers can expect a productive stay with us. We offer a host of amenities to ensure a pleasant visit.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 132 guest reviews · multi-source · as of 2026-07-19

Guests consistently praise the friendly and professional staff, noting the property is relatively new, clean, and conveniently located. The complimentary breakfast receives frequent acclaim. Common complaints involve maintenance issues like faulty shower doors, noisy HVAC units, and a frequently out-of-order or unclean hot tub. Occasional check-in delays are also noted.

Dimension scores · cross-source

Location9.8
Value9.6
Service8.8
Cleanliness8.3
Facilities8.2
Surroundings8.2
+ PraisedFriendly and professional staff · Clean and tidy rooms · Abundant and tasty breakfast · Comfortable beds and quiet environment
- ComplaintsPoor facility maintenance (jacuzzi/shower) · Poor soundproofing · Inadequate blackout curtains · Cleaning disturbances

KEYIdeal for travelers prioritizing service and basic comfort. Inspect room amenities upon arrival and verify hot tub availability in advance.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? How is the surrounding transportation?+
Guests rate the location highly at 9.8/10, describing it as convenient and quiet. It is well-suited for travelers seeking easy access to surroundings.
diningHow is the breakfast? What options are available?+
Breakfast is frequently praised as delicious and varied. While some note minor issues like bitter coffee, it remains a standout positive aspect for guests.
familyIs this hotel suitable for families with children?+
Yes, family rooms are available. 39 family guests praised the friendly staff, clean rooms, and breakfast. However, note that soundproofing and blackout curtains may vary.
businessIs it convenient for business travelers to work here? Are there meeting rooms?+
A business center is available for basic work needs. Rooms feature desks and free WiFi. While no specific meeting rooms are listed, the facility score of 8.2 supports short business stays.
coupleHow is the experience for couples? Are the rooms quiet?+
25 couple guests appreciated the service and new facilities. Main complaints include noisy AC, leaks/mold in some rooms, and long check-in waits. Request quiet rooms if sensitive to noise.
roomAre the rooms fully equipped? What are the inconveniences?+
Rooms feature AC, TV, hairdryer, and free WiFi with spacious layouts. Some report faulty shower doors, noisy AC, or dated furniture. Cleanliness scores 8.3/10.
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