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Hotel y Museo Casa Turquesa

★★★★·8.0/ 10Good
·Hotels
1991 opened · 2009 renovated· 30 rooms· Check-in 03:00 PM / out 12:00 PM
Front entrance rampLuggage storageTerraceFree WiFiConcierge serviceDesignated smoking areaAll 27 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. The hotel offers taxi and car hire amenities for your ease in navigating around Cancun. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, express check-in or check-out and luggage storage to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Several chosen accommodations at Casa Turquesa Boutique Hotel have a balcony or terrace incorporated into the room design. Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as toiletries, ensuring a comfortable stay. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Visitors wishing to create their personal culinary delights will appreciate the on-site BBQ facilities provided at this establishment. Throughout the day, engage in the entertaining activities available at Casa Turquesa Boutique Hotel. Make sure to utilize your privilege to access the exclusive beach located at hotel, during your stay. Unwind and conclude each day delightfully by stopping by massage and hot tub, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction.

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Guest scores & sentiment

From 270 guest reviews · multi-source · as of 2026-07-11

Guests praise the stunning ocean views, unique art, and friendly staff, valuing the price. Common complaints include aging facilities (leaks, hard beds), missing amenities (no water), and hidden entrance.

Dimension scores · cross-source

Rooms8.7
Location8.2
Surroundings7.6
Service7.1
Cleanliness6.9
Facilities6.6
Value6.5
PraisedStunning ocean views & location · Friendly & helpful staff · Spacious rooms · Unique art & decor
ComplaintsAging facilities & maintenance · Hard beds · No free water/coffee · Cleanliness & odor issues

KEYSuitable for art lovers seeking tranquility who accept aging facilities. Not for those sensitive to wear and tear.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?
Located near Luxury Avenue with stunning ocean views (score 8.2). However, the entrance is hidden and hard to find, so confirm directions in advance.
coupleHow is the experience for couples?
Highly recommended for couples (98 reviews). Guests praise the artistic atmosphere, spacious rooms, stunning ocean views, and friendly staff for a romantic stay.
familyIs this hotel suitable for families with children?
Children are allowed. While 93 family guests appreciated spacious rooms and friendly staff, severe facility aging (e.g., broken bathtubs, elevator outages) may impact the experience.
roomWhat are the room facilities and comfort like?
Rooms are spacious with AC, flat-screen TVs, and rainfall showers (score 8.7). However, some guests report hard beds, leaks, or dampness, so sensitive sleepers should be cautious.
diningWhat are the breakfast and dining options?
El Mirador restaurant offers international cuisine with garden views. Breakfast is available at a surcharge. Room service and bar drinks are also available.
serviceHow is the level of hotel service?
Overall service score is 7.1. Staff are generally friendly, offering concierge and wedding services. However, gaps exist, such as unattended night reception and no water in some rooms.
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