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Poza Clara Sanctuary

8.8/ 10Recommended
·Hotels
📍Calle 26 entre av 3 y av 5 Col Mario Villanueva Madrid · Bacalar ↗
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLuggage storageParkingAll 56 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-13

Guests praise the central location, friendly staff, and included breakfast/kayaks. Common complaints involve worn-out facilities, poor soundproofing, inconsistent breakfast service, and weak WiFi.

Dimension scores · cross-source

Location9.3
Service8.9
Wi-Fi8.8
Rooms8.5
Cleanliness8.5
Value8.3
Facilities8.2
＋ PraisedExcellent location · Friendly staff · Great beach club · Delicious breakfast
－ ComplaintsPoor restaurant service and food quality · Maintenance issues · Poor soundproofing · Distant beach club with restrictions

KEYSuitable for location-focused travelers. Expect older facilities and thin walls; avoid peak breakfast times for better service.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient?＋
The location is excellent (score 9.3), near the center and lagoon. It is about 35km from Chetumal International Airport, praised by guests for its convenience.
diningIs breakfast included? How is the quality?＋
Breakfast is generally included and well-regarded. However, some guests noted inconsistent service attitude and food quality.
facilityWhat special facilities are there? Is it family-friendly?＋
Features include an outdoor pool, garden, free kayaks, and kid meals. Family rooms and pet-friendly policies make it suitable for families.
roomWhat are the room conditions like? Is it quiet?＋
Rooms are spacious and clean (score 8.5) with AC and balconies. However, soundproofing is poor, and some rooms may have dampness or worn-out facilities.
serviceHow is the staff service? Is there a 24-hour front desk?＋
Staff are friendly and helpful (score 8.9). Note that the front desk has limited hours, so confirm availability in advance.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 14:00 and check-out at 12:00. Pets are allowed with provided bowls. Cashless payment and contactless check-in are available.
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