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Charleston Santa Teresa Cartagena

★★★★★·9.3/ 10Excellent
·Hotels
1996 opened · 2021 renovated· 87 rooms· Check-in 03:00 PM / out 12:00 PM
Proposal/romance packages availableBoat tours nearbyParasailing nearbyFitness facilitiesFree bicycles on siteFull-service spaAll 58 facilities +
Review
Official

This hotel is located in the colonial area of Cartagena de Indias, a World Heritage Site. Nearby are the Church of San Pedro Claver, the Museum of Modern Art and the San Felipe de Barajas Castle. It is only 20 minutes from Rafael Núñez International Airport. This historic hotel is housed in a former convent building dating back to the 17th century. A total of 87 rooms are spread over 6 floors. The hotel is air-conditioned and offers a lobby, 24-hour reception and check-out service, a safe, a currency exchange facility, a cloakroom, a lift, a café, a bar and a pub. In addition, there are 4 meeting rooms for 25 to 220 people, excellent restaurants and 24-hour business services. Wi-Fi Internet access is available, as well as room and laundry services.

04

Guest scores & sentiment

From 440 guest reviews · multi-source · as of 2026-07-06

Guests praise the historic charm, prime location, and attentive staff, highlighting the rooftop pool and breakfast. Common complaints include poor soundproofing, noisy beds, inconsistent hot water, and maintenance issues affecting value.

Dimension scores · cross-source

Location10.0
Facilities9.4
Cleanliness9.4
Surroundings9.4
Service9.0
Value8.0
+ PraisedPrime location · Attentive service · Rooftop pool views · Excellent breakfast
- ComplaintsPoor soundproofing · Aging beds/noise · Inconsistent restaurant food · Some facilities outdated

KEYIdeal for those valuing history and location. Verify room soundproofing and manage expectations on facility age.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and what attractions are nearby?+
Ideally situated in the Walled City with a perfect 10.0 location score. It is minutes from the Clock Tower and Walls, near Plaza de San Pedro Claver and the Gold Museum.
diningWhat is the breakfast situation and are there other dining options?+
Buffet breakfast is highly rated (9.4 facilities score) but incurs a fee. The hotel features 3 on-site restaurants, a bar, and 24-hour room service for all dining needs.
coupleIs this hotel suitable for couples? What are its highlights?+
Highly recommended for couples, who make up the largest segment. Guests love the beautiful rooftop pool views, historic charm, and attentive service (9.0 score). Romance packages are available.
familyWhat is the feedback from family guests? Any precautions?+
Families appreciate the location and rooftop pool. However, note that some rooms have poor soundproofing, and the breakfast area can be stuffy. Maintenance issues may affect comfort.
roomHow are the room facilities and service quality? What are common complaints?+
Service (9.0) and cleanliness (9.4) are excellent. However, common complaints include poor soundproofing, noisy/worn beds, and inconsistent hot water, despite high overall ratings.
facilityWhat leisure and fitness facilities does the hotel offer?+
Features a full-service spa, outdoor pool with umbrellas, and fitness center. Free bicycles are available on-site, with nearby options for snorkeling, sailing, golf, and more.
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