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Casa Terranova

8.4/ 10Recommended
·Hotels
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsParkingShallow endAll 28 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests praise the location, tranquility, spacious clean rooms, and self-check-in. Key complaints include lack of front desk staff, inconsistent hot water, AC failures, poor WiFi, insects, and some noise issues.

Dimension scores · cross-source

Rooms8.8
Value8.8
Cleanliness8.7
Wi-Fi8.5
Facilities8.5
Service8.4
Surroundings8.4
Location8.3
+ PraisedPrime location near beaches and amenities · Beautiful pool, gardens and scenic views · Quiet, safe and relaxing atmosphere · Spacious, clean rooms with basic amenities
- ComplaintsIntermittent hot water · Limited front desk and dining staff · Inconsistent housekeeping and supply replenishment · Slow or unstable Wi-Fi

KEYSuitable for self-drivers seeking quietness and self-service. Those needing reliable hot water/WiFi should be cautious; watch for steep paths at night.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surrounding environment?+
Located in Puerto Escondido, it is praised for sea views and a tranquil atmosphere. Guests rate the location 8.3 and environment 8.4, with a 99% recommendation rate.
roomWhat are the room facilities and comfort level like?+
Rooms score 8.8 and are generally spacious and clean, featuring air conditioning, free WiFi, streaming TVs, and private bathrooms. Some units include balconies for views.
serviceHow is the check-in service and front desk responsiveness?+
Self-check-in is available for convenience. However, guests note limited on-site staff may slow responses. Service scores 8.4, so please communicate needs in advance.
facilityWhat dining and leisure facilities does the hotel offer?+
It features a restaurant, seasonal outdoor pool, Japanese garden, and picnic area. The pool has a shallow end and lap lane, though some guests noted chlorine scent or occasional insects.
coupleIs this hotel suitable for couples?+
Highly suitable for couples, with 28 reviews praising sea views, tranquility, and spacious layouts. Private balconies, gardens, and pools enhance the relaxing getaway.
policyAre children and pets allowed? What are the check-in and checkout times?+
Per hotel policy, children and pets are not permitted. Check-in is at 15:00 and checkout at 12:00; please plan your schedule accordingly.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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