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The Ritz-Carlton, New Orleans

★★★★★·9.4/ 10Excellent
TThe Ritz-Carlton·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 72 facilities +
Review
Official

At The Ritz-Carlton, New Orleans, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by The Ritz-Carlton, New Orleans simplify the organization of your excursions, tourist activities, and other adventures in New Orleans (LA). For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. Always look your best in your preferred attire with the laundromat and dry cleaning service provided at The Ritz-Carlton, New Orleans. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the The Ritz-Carlton, New Orleans. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, instant tea is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Ritz-Carlton, New Orleans, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the salon situated precisely at the hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Ritz-Carlton, New Orleans · 万豪金卡入住报告

  • $60 breakfast
  • FHR 给了 $100 credit, 问了一下,$100可以用来买万豪gift card,直接多买了$200把另一个万豪的amex offer薅了。
  • 晚上去Davenport Lounge喝了两杯,用gift card付的,有JAZZ乐队表演,中间有人跳舞,大家都穿的很正式,就我穿了件短袖进去了。早餐只能去M Bistro。周末刚好是buffet,总体来说不错,包咖啡和茶,以及各种果汁,有当地特色法式甜甜圈beignet,还有单独的omelet station,可以自选配料。
  • 总体体验不错,前台服务不错,很爽快的就给了一个city view的升级。
2021-12-31

ZL10 · 2021-12-31 · Source ↗

The Ritz-Carlton, New Orleans · 万豪白金入住报告

  • 要吐槽的是酒店服务,入住当天早上九点多酒店就发邮件问有没有什么服务要求,我说希望晚上九点前开好夜床,酒店也回复邮件确认了。然而从我晚上八点入住到十一点半都没有人来开夜床,最后快睡了才有人上来送了几块巧克力……说实话有点不爽了。
  • 早餐非常给力,可以说是我在美国吃过最爽的酒店早餐!种类不能说繁多但是都很精致,吃得我相当满意。
  • 总之这家栗子除了早餐以外没有任何让我觉得物有所值的地方,总价450刀减去200刀报销我都觉得不值,不是很推荐大家去烧credit。
  • 酒店游泳池也是极为袖珍,不知道是不是栗子的特色?
2021-12-03

Rongye · 2021-12-03 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 316 guest reviews · multi-source · as of 2026-07-09

Guests praise the prime location, spacious clean rooms, and exceptional staff service, especially the Club Lounge. Complaints focus on slow check-in, worn facility details, spa noise, and poor communication regarding pool closures.

Dimension scores · cross-source

Service9.0
Location9.0
Surroundings9.0
Facilities8.9
Cleanliness8.8
Value8.0
PraisedWarm and attentive staff · Prime location near attractions · Comfortable and clean rooms · Excellent Club Lounge experience
ComplaintsSlow check-in process · Some facilities need maintenance · Pool closed without notice · Paid and complex Wi-Fi

KEYIdeal for those valuing location and service. Allow extra time for check-in, verify pool status, and expect some wear.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What attractions are nearby?
With a 9.0 location score, it is right next to Bourbon Street, the Garden District, and the Aquarium of the Americas, making exploration very convenient.
serviceHow is the level of service at the hotel?
Staff service is exceptional (score 9.0) and highly praised, though check-in can sometimes be slow, so allow extra time.
roomWhat are the room conditions like?
Rooms are spacious and comfortable (cleanliness 8.8) with minibars and designer amenities. Some note minor wear, but the environment remains elegant.
diningWhat dining options does the hotel offer?
Dining includes M bistro for upscale Cajun/Caribbean cuisine, The Davenport Lounge for cocktails with live jazz, and 24-hour room service.
facilityDoes the hotel have a pool and spa?
It features a 25,000 sq ft spa and heated pool. Note that some guests reported poor communication regarding pool closures, so confirm status upon arrival.
memberWhat benefits do Marriott Bonvoy members get?
Official perks include Club Lounge access, late checkout, and welcome amenities for Ambassador/Platinum/Titanium tiers. Gold/Silver earn bonus points. The lounge is highly rated by guests.
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