Search cities, hotels, brands…
1 / 21

Luisa

·Apartments
GardenTerraceSmoke-free propertyFree self parking
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location, comfortable rooms, and friendly staff. Breakfast is generally well-received. Common complaints include inconsistent hot water, minor maintenance issues like leaks, and nighttime noise disturbances.

Dimension scores · cross-source

Location9.6
Rooms9.0
Cleanliness9.0
Service8.8
Value8.7
Facilities8.4
Wi-Fi7.4
PraisedExcellent location · Helpful and friendly staff · Cozy and comfortable rooms · Packed breakfast provided
ComplaintsInconsistent hot water · Noise disturbances · Communication difficulties · Minor facility issues

KEYSuitable for those valuing location and ambiance. Caution advised regarding hot water reliability and potential nighttime noise.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the center of Ollantaytambo near the main square and station, walking distance to Machu Picchu departures. The location dimension scores 9.6/10.
serviceWhat is the staff service attitude like?
Service is enthusiastic and thoughtful, scoring 8.8/10. Staff are praised for helpfulness, such as arranging packed breakfasts for Machu Picchu trips.
roomAre the rooms clean and comfortable? What facilities are available?
Rooms are clean and comfortable (score 9.0/10). Equipped with TVs and kitchens (apartments) or basic bathrooms. Some have terrace/garden views, though minor maintenance issues exist.
diningHow is the breakfast? Is it included?
Breakfast is generally well-received and described as rich and high-quality. Some guests noted slower service at times, but overall satisfaction is high.
pros_consWhat are the main pros and cons of this hotel?
Pros: Excellent location (9.6), friendly service, clean rooms, good breakfast. Cons: Inconsistent hot water, some maintenance issues, and potential nighttime noise.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 16:00 and check-out at 09:00. Pets are allowed, and free self-parking is provided. Children are also welcome.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →